UX Department: MR experience async critique (Research)
What's this issue all about? (Background and context)
This research synthesized the feedback collected from the UX Department, between July 28 and September 8, 2020, on the current experience of the merge request (MR) page. This was done through an async critique in Figma, our UI design tool, where participants left comments on screenshots from the MR UI.
- Watch the
📹 short summary video (11 min). - Read the
✨ Insights summary. - Jump directly to the
🔗 Notes and insights per stage group.
What are the overarching goals for the research?
For the merge request page:
- Understand what’s working, what’s not, and areas of opportunity, based on UX experts feedback.
- Prioritize small, yet impactful changes that immediately improve the perceived usability and usefulness.
- Outline opportunities for further research and development.
- Increase our confidence on already identified issues by matching them with UX experts feedback.
- Raise awareness on the current state of the merge request page UI and UX and encourage participants to view it from the user's point of view.
What hypotheses and/or assumptions do you have?
- The merge request page is a product area shared by many stage groups. We believe the feedback and areas of improvements are not directed at just one of those stage groups but rather distributed across them.
- There are many small improvements that we can make but we just haven't identified them or prioritized them.
- Many participants are not aware of the shortcomings of the merge request page UI and UX.
What research questions are you trying to answer?
What small, yet impactful changes can we make that will immediately improve the perceived usability and usefulness of the merge request page?
What, if any, relevant prior research already exists?
Who will be leading the research?
What timescales do you have in mind for the research?
Relevant links (script, prototype, notes, etc.)
- Summary video (11 min): https://youtu.be/TNtev3T9lXM
- Dovetail project: https://dovetailapp.com/projects/14109fbc-dfdd-4204-a54e-9c80ba8b7bba/
- Figma file with comments: https://www.figma.com/file/XKu04GeVcHnsZLhZ28Lv25/Async-design-critique-for-merge-requests?node-id=235%3A846
TODO Checklist
-
Product Manager and Product Designer: Synthesize the data and identify trends in Dovetail, resulting in insights. -
Product Design Manager: Review insights and provide feedback, if needed. -
Product Designer: Update the Solution validation
research issue. Link to findings in Dovetail. Unmark asconfidential
if applicable. Close issue.
Edited by Pedro Moreira da Silva