Issue tracking: Docs feedback

Establish a process for tracking feedback that comes in from the Docs footer.

Goals:

  • New feedback is triaged within some SLA. Triaging involves assigning labels to note the state and related groups.
  • TWs know how to act on feedback after it is triaged.
  • Customer feedback helps us drive depth-over-breadth customer value.
  • We have some way to see bigger-picture trends rather than just point solutions.
  • Get a view into pending, active, and resolved feedback.

Related:

Edited by Amy Qualls