Document the escalation path for docs.gitlab.com infrastructure issues
Questions to answer and document
- Is docs.gitlab.com monitored for uptime? By who? How does it work?
- Should we add archives.docs.gitlab.com to this?
- Do we status page docs site issues? Who manages this?
- Where should tech writing escalate infrastructure issues to?
- Site availability
- Deployments/pipeline
- Review apps
Links
- https://about.gitlab.com/handbook/engineering/infrastructure/incident-management/
- https://handbook.gitlab.com/handbook/support/workflows/cmoc_workflows/#deciding-whether-to-initiate-status-page-communications-eoc-vs-im
- https://handbook.gitlab.com/handbook/engineering/monitoring/#blackbox-monitoring
- gitlab-com/gl-infra/production#17120 (closed) (recent docs incident)
Edited by Sarah German