Reassignment of Fulfillment groups to docs Slack channel
There are currently seven (7) groups that belong to the Fulfillment DevOps stage:
- ~"group::admin tooling"
- groupfulfillment platform
- ~"group::billing and subscription management"
- ~"group::commerce integrations"
- grouputilization
- groupprovision
- ~"group::purchase"
All seven groups are currently assigned to @fneill. Fiona is also the assigned Technical Writer for two groups in Verify: grouprunner and ~"group::runner saas". This means an assignment of nine groups in total, which is three times our ideal gearing ratio (1 writer, 3 groups).
To rebalance this workload and ensure that Fiona can focus on high-impact areas of our product docs, we are changing the assignment of the following three groups to the #docs
channel in Slack:
- ~"group::admin tooling"
- groupfulfillment platform
- ~"group::billing and subscription management"
This is how we manage assignments of other groups that do not have dedicated assigned writers, for example, ModelOps: https://about.gitlab.com/handbook/product/ux/technical-writing/#designated-technical-writers. If teams require review by a Technical Writer, they post their query in the #docs
Slack channel, and any Technical Writer who is available and has capacity can assist with the review.
The ~"group::commerce integrations" will be transitioned to Catherine Pope, per #704 (closed), when she has completed her onboarding.
For awareness:
@ofernandez2 @mgass1 @jameslopez @jackib @tgolubeva @rhardarson @doniquesmit