Triage workshop for EMs and PMs with published recording

Summary

This work is part of our initiative to reduce the time to resolve bugs overall. https://quality-dashboard.gitlap.com/groups/gitlab-org/time_to_close_bugs

Google doc: https://docs.google.com/document/d/1E6TJecciYlJJzgEMNCUuk494K3cywjIOLqPhOHQeWbc/edit#

Content

• Run through our new triage package V2.0 gitlab-org/quality/triage-ops#186 (closed)
• Show the new 5x5 heat map on open bugs for each group gitlab-org/quality/triage-ops#166 (closed)

	~S1	~S2	~S3	~S4	no severity
~P1	2	0	0	0	1
~P2	0	2	8	1	1
~P3	0	0	7	1	3
~P4	0	0	2	7	1
no priority	1	6	19	5	145

• Show the ~"missed-SLO" detection mechanism and the visualization gitlab-org/quality/triage-ops#137 (closed)
• Go over the latest revision of severity and priority labels https://gitlab.com/gitlab-org/gitlab-ce/merge_requests/29694
• Go over triage levels https://about.gitlab.com/handbook/engineering/issue-triage/#triage-levels

Episodes

Episode 1 - 2019-07-01

• Introduction to triage operations https://about.gitlab.com/handbook/engineering/quality/guidelines/triage-operations
• Challenges, ~400 new issues in CE and EE every week.
• Important triage packages
  • Initial triage of new issues https://about.gitlab.com/handbook/engineering/quality/guidelines/triage-operations/#newly-created-unlabelled-issues-requiring-initial-triage
  • Complete triage, done by engineering PM and EMs. https://about.gitlab.com/handbook/engineering/quality/guidelines/triage-operations/#stage-level-issues
• Examples
  • https://gitlab.com/gitlab-org/gitlab-ee/issues/12516
  • https://gitlab.com/gitlab-org/gitlab-ee/issues/12509
  • https://gitlab.com/gitlab-org/gitlab-ce/issues/63936
• Revisit priority and severity definitions
• Triage package V2.0

Recording: https://www.youtube.com/watch?v=qOlN2G1BDhk&feature=youtu.be