Define TTI team working & operational strategy

Prior Work

• The initial handbook is merged and live - #2180 (closed)

Initial Proposal - [To be added]

Discussion topics-

1. What strategies will we implement to maintain a 'startup within a startup' agility and innovation?
2. What criteria will guide our decision-making process for selecting which features to focus on?
3. How can we incorporate support requests?
4. How will we incorporate customer feedback and success metrics into our development process?
5. What will be the TTI team's on-call responsibilities?

Next steps:

Once we align with the needed team working strategy, we need to -

• Create the needed boards and support interface for TTI team
• Merge the working strategy in the TTI handbook
• Add useful links in the slack channel (board link, strategy, support portal etc) so that everyone can approach in the right way