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  • #148
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Issue created Jun 17, 2019 by Mek Stittri@meksOwner

Triage workshop for EMs and PMs with published recording

Summary

This work is part of our initiative to reduce the time to resolve bugs overall. https://quality-dashboard.gitlap.com/groups/gitlab-org/time_to_close_bugs

Google doc: https://docs.google.com/document/d/1E6TJecciYlJJzgEMNCUuk494K3cywjIOLqPhOHQeWbc/edit#

Content

  • Run through our new triage package V2.0 triage-ops#186
  • Show the new 5x5 heat map on open bugs for each group triage-ops#166
~S1 ~S2 ~S3 ~S4 no severity
~P1 2 0 0 0 1
~P2 0 2 8 1 1
~P3 0 0 7 1 3
~P4 0 0 2 7 1
no priority 1 6 19 5 145
  • Show the missed-SLO detection mechanism and the visualization triage-ops#137
  • Go over the latest revision of severity and priority labels https://gitlab.com/gitlab-org/gitlab-ce/merge_requests/29694
  • Go over triage levels https://about.gitlab.com/handbook/engineering/issue-triage/#triage-levels

Episodes

Episode 1 - 2019-07-01

  • Introduction to triage operations https://about.gitlab.com/handbook/engineering/quality/guidelines/triage-operations
  • Challenges, ~400 new issues in CE and EE every week.
  • Important triage packages
    • Initial triage of new issues https://about.gitlab.com/handbook/engineering/quality/guidelines/triage-operations/#newly-created-unlabelled-issues-requiring-initial-triage
    • Complete triage, done by engineering PM and EMs. https://about.gitlab.com/handbook/engineering/quality/guidelines/triage-operations/#stage-level-issues
  • Examples
    • https://gitlab.com/gitlab-org/gitlab-ee/issues/12516
    • https://gitlab.com/gitlab-org/gitlab-ee/issues/12509
    • https://gitlab.com/gitlab-org/gitlab-ce/issues/63936
  • Revisit priority and severity definitions
  • Triage package V2.0

Recording: https://www.youtube.com/watch?v=qOlN2G1BDhk&feature=youtu.be

Edited Jul 01, 2019 by Mek Stittri
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