Clarify expectation on Timeline and Root Cause analysis by improving incident descritpion
This is to follow up this feedback comment specifically
Be sure to fill the Timeline for this incident.
- unsure of what are expectations here and I couldn't find any examples of this being done. There is no specific section anywhere too - do we just add it?
Is RCA section expected to always be filled? Or is flaky test path a special one where this is evident enough to not require RCA? I left it empty and closed incident but maybe I should have done something?
Is quarantining the possible flaky test mandatory, or it's up for discussion? Based on the current guidelines if the test is deemed flaky (but works after re-try) it should be quarantined. Asking mainly because sometimes it may be intra-related and seems like quarantining is currently quite involving and manual process.