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description:Troubleshoot common issues with Orbit indexing and knowledge graph results.
availability_details:no
title:Troubleshooting Orbit
---
When working with Orbit, you might encounter the following issues.
## Data missing from knowledge graph
You might notice that certain data does not appear in the knowledge graph or in AI agent answers.
### Orbit is not turned on for the top-level group
This issue occurs when Orbit is not turned on for the top-level group that contains the subgroup, project, or repository you expect.
To resolve this issue:
1. Turn Orbit on for the top-level group.
1. Wait for the initial indexing to complete.
### Indexing is in progress
This issue occurs when indexing for the group or project is in progress or is temporarily backlogged.
To resolve this issue:
- Wait for indexing to complete.
### User does not have permission to view the data
This issue occurs when you do not have permission to view the data in GitLab.
To resolve this issue:
1. Confirm you can see the data in the GitLab UI with the same user account.
1. If you cannot, adjust GitLab project or group membership and roles to grant access.
### Code is not on the project's default branch
This issue occurs when the code you expect to see is not on the project's default branch.
To resolve this issue:
1. Confirm the code exists on the default branch. In most projects, the default branch is `main` or `master`.
1. If the code exists only on a feature branch, merge or cherry-pick it into the default branch.
