Cannot reach gitlab from external url

I am unable to reach a gitlab-ee installation from the set externeral_url in /etc/gitlab/gitlab.rb I can access it fine from its private IP address, as it will be accessed only from the LAN. But an actual hostname would be nice.

Results from gitlab-ctl status:

run: gitaly: (pid 899) 7816s; run: log: (pid 893) 7816s
run: gitlab-exporter: (pid 918) 7816s; run: log: (pid 915) 7816s
run: gitlab-workhorse: (pid 894) 7816s; run: log: (pid 891) 7816s
run: grafana: (pid 6722) 6146s; run: log: (pid 911) 7816s
run: logrotate: (pid 17715) 616s; run: log: (pid 916) 7816s
run: nginx: (pid 6710) 6146s; run: log: (pid 897) 7816s
run: node-exporter: (pid 906) 7816s; run: log: (pid 900) 7816s
run: postgres-exporter: (pid 908) 7816s; run: log: (pid 902) 7816s
run: postgresql: (pid 917) 7816s; run: log: (pid 914) 7816s
run: prometheus: (pid 920) 7816s; run: log: (pid 913) 7816s
run: redis: (pid 910) 7816s; run: log: (pid 909) 7816s
run: redis-exporter: (pid 907) 7816s; run: log: (pid 896) 7816s
run: sidekiq: (pid 6560) 6175s; run: log: (pid 895) 7816s
run: unicorn: (pid 7068) 6092s; run: log: (pid 892) 7816s

Results from ufw status:

To                         Action      From
--                         ------      ----
22/tcp                     ALLOW       Anywhere
80/tcp                     ALLOW       Anywhere
443/tcp                    ALLOW       Anywhere
OpenSSH                    ALLOW       Anywhere
22/tcp (v6)                ALLOW       Anywhere (v6)
80/tcp (v6)                ALLOW       Anywhere (v6)
443/tcp (v6)               ALLOW       Anywhere (v6)
OpenSSH (v6)               ALLOW       Anywhere (v6)

I am using smtp to connect to office365 as an email relay using a noreply account. I saw another comment about this possibly being related but the user was told to create a new issue so here I am. (╯°□°)╯︵ ┻━┻

Here is a pastebin from gitlab-ctl tail https://pastebin.com/gfNwNAfX