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Project 'gitlab-org/monitor/health' was moved to 'gitlab-org/monitor/monitor'. Please update any links and bookmarks that may still have the old path.
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Created Jul 07, 2020 by Sarah Waldner@sarahwaldner✨Owner

Pricing plan for Incident management

Overview

Potential Pricing plan for the Incident Management category.

References

Buyer Based Tiering

  • Core is for a single developer, with the purchasing decision led by that same person
  • Starter is for single team usage, with the purchasing decision led by a team manager
  • Premium is for multiple team usage, with the purchasing decision led by one or more Directors
  • Ultimate is for strategic organizational usage, with the purchasing decision led by one or more Exec

Proposed Pricing Plan

Functionality Core Starter Premium Ultimate
ALERT INTEGRATIONS
Generic REST ✅ ✅ ✅ ✅
Out of the box external Prometheus ✅ ✅ ✅ ✅
Email ✅ ✅ ✅
Multiple generic + email endpoints ✅ ✅
Create custom integrations - GUI based ✅ ✅
Special bi-directional out of the box integrations with popular monitoring tools ✅
INCIDENTS
Manual Incident Creation ✅ ✅ ✅ ✅
Incident creation based on limited criteria (e.g. integration or severity) ✅ ✅
Incident creation based on extensive criteria ✅
Incident payload transformations ✅
On-call schedule management
Create multiple schedules ✅ ✅
Escalation policies ✅ (single) ✅ (multiple)
Routing rules for alerts ✅
Runbooks
Link runbooks to alerts via simple URL input - link appears in alert ✅ ✅ ✅ ✅
Automatically render linked runbooks in alerts/incidents ✅ ✅
Create new runbook when creating alert ✅ ✅
Edited Oct 30, 2020 by Sarah Waldner
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