Pricing plan for Incident management

Overview

Potential Pricing plan for the Incident Management category.

References

Buyer Based Tiering

• Core is for a single developer, with the purchasing decision led by that same person
• Starter is for single team usage, with the purchasing decision led by a team manager
• Premium is for multiple team usage, with the purchasing decision led by one or more Directors
• Ultimate is for strategic organizational usage, with the purchasing decision led by one or more Exec

Proposed Pricing Plan

Functionality	Core	Starter	Premium	Ultimate
ALERT INTEGRATIONS
Generic REST	✅	✅	✅	✅
Out of the box external Prometheus	✅	✅	✅	✅
Email		✅	✅	✅
Multiple generic + email endpoints			✅	✅
Create custom integrations - GUI based			✅	✅
Special bi-directional out of the box integrations with popular monitoring tools				✅
INCIDENTS
Manual Incident Creation	✅	✅	✅	✅
Incident creation based on limited criteria (e.g. integration or severity)			✅	✅
Incident creation based on extensive criteria				✅
Incident payload transformations				✅
On-call schedule management
Create multiple schedules			✅	✅
Escalation policies			✅ (single)	✅ (multiple)
Routing rules for alerts				✅
Runbooks
Link runbooks to alerts via simple URL input - link appears in alert	✅	✅	✅	✅
Automatically render linked runbooks in alerts/incidents			✅	✅
Create new runbook when creating alert			✅	✅