Allow to create service desk tickets by phone
Problem to solve
- Allow to create service desk tickets by phone (allow to enter creating mail address via form-field)
Target audience
Further details
- User calls supporter
- Supporter opens Ticket
- User should receive notifications for updates
Proposal
- allow to create service desk issues in web ui
- allow to add e mail address to service desk issue during creation
What does success look like, and how can we measure that?
- create new service desk issue, set e-mail per ticket
Links / references