Service desk does not keep CC addresses in emails
Problem to solve
When sending an email to the service desk email in "To:" and some other party that is equally interested in the issue as "CC:" the update messages to the issue are only sent to me, not to everyone on CC.
Further details
When receiving a direct email with a support request from a customer I would like to be able to forward this to the service desk feature of gitlab and put the customer on CC. Gitlab should then keep all CC'd addresses on CC for all emails that are sent out to inform the sender about comments on the issue.
Proposal
Store all addresses that are in a CC section with the ticket (optionally "nice-to-have" even display them in the issue somewhere, even nicer to have, allow adding emails) and for all emails sent out for comments put the CC addresses in CC.
What does success look like, and how can we measure that?
Emails arrive not just at the origin but also at all addresses mentioned in the CC section of the original reporting email.