Service Desk should add emails in the To line and CC line as external participants
Problem to solve
When emailing a service desk email, the author may include other email addresses to keep others informed. Other than receiving the initial email, these other participants do not receive any follow-ups from GitLab.
Proposal
- Any email address in the to and CC lines should be added as external participants.
- The author of the original email is the requester.
- Threading:
- Each new email reply represents a new comment.
- When replying in thread from GitLab, the author of the comment will be in the to line, other external participants else will be cc'd
- When creating a new comment in GitLab, the requester is in the to line, other external participants else will be cc'd
Edited by Kevin Chu