Private messages on service desk issues
Problem to solve
When leaving a comment on an issue created through service desk, the message is always emailed to the creating user. This is a problem when developers are trying to discuss technical detail and a non-technical bug reporter is being bombarded with emails.
- Product Owners
ZenDesk allows for public/private messages. Either have an option on Service Desk issue comments to post privately, or require something like GitLab bot to be tagged in to a comment in order to send an email