Service Desk Analytics
Description
As a manager, I care most about how my support team performs. The only way to do this is through analytics.
Proposal
Provide analytics on issues incoming / open / closed.
Ideally we do this for all issues and give Service Desk users the ability to only see that data quickly. This way, we ship two major features at once.
Links / references
cc @victorwu
Documentation blurb
(Write the start of the documentation of this feature here, include:
- Why should someone use it; what's the underlying problem.
- What is the solution.
- How does someone use this
During implementation, this can then be copied and used as a starter for the documentation.)
This page may contain information related to upcoming products, features and functionality. It is important to note that the information presented is for informational purposes only, so please do not rely on the information for purchasing or planning purposes. Just like with all projects, the items mentioned on the page are subject to change or delay, and the development, release, and timing of any products, features, or functionality remain at the sole discretion of GitLab Inc.