Resolve PagerDuty alert or incident via quick action
Problem to solve
Reduce context switching by enabling users to complete quick tasks without leaving GitLab. Automatically close GitLab issues, and resolve PagerDuty incidents and PagerDuty alerts at the same time.
Intended users
Further details
This work supports the Incident Management Vision.
Proposal
Create a quick action that allows a user to close the associated PagerDuty Incident or alert AND the GitLab issue at the same time.
Helpful PagerDuty references:
-
Acknowledging and Resolving Incidents:
"If all alerts in an incident are resolved, the incident will be resolved. Similarly, when an incident is resolved, all alerts under that incident are also resolved." - States of alert
Questions:
- How do we associate PagerDuty Incidents and GitLab issues?
- Do we want to create a quick action that resolves PagerDuty Incidents OR Alerts? These are very different.