Manual LDAP "sync now" sometimes never completes
Summary
Occasionally, manually invoking the "sync now" button from the group membership page never completes and continues to show "syncing...". Removing and re-adding the group/user filter (or creating new filters) continues to show the "syncing..." button. If I sync a different group with the same LDAP query, it does successfully complete, so it seems to be related to the specific gitlab group vs a particular LDAP query.
Steps to reproduce
- From the LDAP Synchronization page in a group, create a new user filter or group cn
- Select "sync now" from the members page
- Refresh the page after waiting for the sync to complete
What is the current bug behavior?
After a refresh, the "syncing..." button is still active and disabled, and the list of members has not been updated
What is the expected correct behavior?
The list of members should be updated with the configured LDAP query, and the sync should complete within 5-10 seconds.
Output of checks
Results of GitLab environment info
Expand for output related to GitLab environment info
System information System: Debian 9.8 Proxy: no Current User: git Using RVM: no Ruby Version: 2.6.3p62 Gem Version: 2.7.9 Bundler Version:1.17.3 Rake Version: 12.3.2 Redis Version: 3.2.12 Git Version: 2.21.0 Sidekiq Version:5.2.7 Go Version: unknown
GitLab information Version: 12.1.3-ee Revision: a05c811e614 Directory: /opt/gitlab/embedded/service/gitlab-rails DB Adapter: PostgreSQL DB Version: 9.6.12 URL: https://gitlab.zgtools.net HTTP Clone URL: https://gitlab.zgtools.net/some-group/some-project.git SSH Clone URL: git@gitlab.zgtools.net:some-group/some-project.git Elasticsearch: yes Geo: no Using LDAP: yes Using Omniauth: yes Omniauth Providers: saml
GitLab Shell Version: 9.3.0 Repository storage paths:
- default: /mnt/gitaly-data/default/repositories/repositories GitLab Shell path: /opt/gitlab/embedded/service/gitlab-shell Git: /opt/gitlab/embedded/bin/git
Results of GitLab application Check
Expand for output related to the GitLab application check
Checking GitLab subtasks ...
Checking GitLab Shell ...
GitLab Shell: ... GitLab Shell version >= 9.3.0 ? ... OK (9.3.0) Running /opt/gitlab/embedded/service/gitlab-shell/bin/check Check GitLab API access: OK Redis available via internal API: OK
Access to /var/opt/gitlab/.ssh/authorized_keys: OK gitlab-shell self-check successful
Checking GitLab Shell ... Finished
Checking Gitaly ...
Gitaly: ... default ... OK
Checking Gitaly ... Finished
Checking Sidekiq ...
Sidekiq: ... Running? ... yes Number of Sidekiq processes ... 1
Checking Sidekiq ... Finished
Checking Incoming Email ...
Incoming Email: ... Reply by email is disabled in config/gitlab.yml
Checking Incoming Email ... Finished
Checking LDAP ...
LDAP: ... Server: ldapmain LDAP authentication... Success LDAP users with access to your GitLab server (only showing the first 100 results) User output sanitized. Found 100 users of 100 limit.
Checking LDAP ... Finished
Checking GitLab App ...
Git configured correctly? ... yes Database config exists? ... yes All migrations up? ... yes Database contains orphaned GroupMembers? ... no GitLab config exists? ... yes GitLab config up to date? ... yes Log directory writable? ... yes Tmp directory writable? ... yes Uploads directory exists? ... yes Uploads directory has correct permissions? ... yes Uploads directory tmp has correct permissions? ... yes Init script exists? ... skipped (omnibus-gitlab has no init script) Init script up-to-date? ... skipped (omnibus-gitlab has no init script) Projects have namespace: ... 4/5 ... yes 2/6 ... yes 2/18 ... yes 9/19 ... yes 9/20 ... yes 157/21 ... yes 336/22 ... yes 19/23 ... yes 140/24 ... yes 140/30 ... yes 3/31 ... yes 44/37 ... yes 140/39 ... yes 133/40 ... yes 127/41 ... yes 3/42 ... yes 9/44 ... yes 52/47 ... yes 37/48 ... yes 57/51 ... yes 16/54 ... yes 140/56 ... yes 65/58 ... yes 157/59 ... yes 2/60 ... yes 83/61 ... yes 141/62 ... yes 52/63 ... yes 65/64 ... yes 141/66 ... yes 87/67 ... yes 266/68 ... yes 115/72 ... yes 116/73 ... yes 107/74 ... yes 107/77 ... yes 157/79 ... yes 52/80 ... yes 2/82 ... yes 107/83 ... yes 124/85 ... yes 3/86 ... yes 116/88 ... yes 141/90 ... yes 133/91 ... yes 134/92 ... yes 132/93 ... yes 135/95 ... yes 50/97 ... yes 22/98 ... yes 132/99 ... yes 131/101 ... yes 445/103 ... yes 37/104 ... yes 145/105 ... yes 141/106 ... yes 135/107 ... yes 444/108 ... yes 107/109 ... yes 65/111 ... yes 160/117 ... yes 160/118 ... yes 160/119 ... yes 160/120 ... yes 160/121 ... yes 160/122 ... yes 160/123 ... yes 444/124 ... yes 107/125 ... yes 160/127 ... yes 124/128 ... yes 171/129 ... yes 444/130 ... yes 145/131 ... yes 167/132 ... yes 167/133 ... yes 112/134 ... yes 178/135 ... yes 160/136 ... yes 116/138 ... yes 83/140 ... yes 125/145 ... yes 187/146 ... yes 125/149 ... yes 157/150 ... yes 188/151 ... yes 134/152 ... yes 444/153 ... yes 135/155 ... yes 191/156 ... yes 195/157 ... yes 133/159 ... yes 157/160 ... yes 127/164 ... yes 441/165 ... yes 444/166 ... yes 64/167 ... yes 106/168 ... yes 3/169 ... yes 64/170 ... yes 125/173 ... yes 112/175 ... yes 199/176 ... yes 235/177 ... yes 199/178 ... yes 441/182 ... yes 266/183 ... yes 40/184 ... yes 220/185 ... yes 107/186 ... yes 191/188 ... yes 266/189 ... yes 231/190 ... yes 199/191 ... yes 248/192 ... yes 249/193 ... yes 107/194 ... yes 108/195 ... yes 108/196 ... yes 199/198 ... yes 258/199 ... yes 145/200 ... yes 106/201 ... yes 108/202 ... yes 199/203 ... yes 270/205 ... yes 141/206 ... yes 157/207 ... yes 562/208 ... yes 290/210 ... yes 64/211 ... yes 444/212 ... yes 64/213 ... yes 271/214 ... yes 276/215 ... yes 281/216 ... yes 122/217 ... yes 286/219 ... yes 2/220 ... yes 284/221 ... yes 220/222 ... yes 290/225 ... yes 290/227 ... yes 290/228 ... yes 107/229 ... yes 290/230 ... yes 16/231 ... yes 157/234 ... yes 290/235 ... yes 290/236 ... yes 303/237 ... yes 309/238 ... yes 305/239 ... yes 176/240 ... yes 290/241 ... yes 16/242 ... yes 318/246 ... yes 294/250 ... yes 107/252 ... yes 307/258 ... yes 327/260 ... yes 2/261 ... yes 2/262 ... yes 142/344 ... yes 16/345 ... yes 284/346 ... yes 284/347 ... yes 284/348 ... yes 284/349 ... yes 334/350 ... yes 334/351 ... yes 334/352 ... yes 334/353 ... yes 334/354 ... yes 334/355 ... yes 334/356 ... yes 334/357 ... yes 334/358 ... yes 334/359 ... yes 334/360 ... yes 334/361 ... yes 334/362 ... yes 334/363 ... yes 334/364 ... yes 334/365 ... yes 334/366 ... yes 334/367 ... yes 334/368 ... yes 334/369 ... yes 334/370 ... yes 334/371 ... yes 334/372 ... yes 290/373 ... yes 82/374 ... yes 284/377 ... yes 303/378 ... yes 16/379 ... yes 65/380 ... yes 340/382 ... yes 340/383 ... yes 52/384 ... yes 281/385 ... yes 342/387 ... yes 334/389 ... yes 83/390 ... yes 281/391 ... yes 266/393 ... yes 140/394 ... yes 336/395 ... yes 354/396 ... yes 334/398 ... yes 83/399 ... yes 360/400 ... yes 284/401 ... yes 64/515 ... yes 211/545 ... yes 368/611 ... yes 358/613 ... yes 107/615 ... yes 522/617 ... yes 199/618 ... yes 16/619 ... yes 65/620 ... yes 120/621 ... yes 199/622 ... yes 107/624 ... yes 377/625 ... yes 64/627 ... yes 112/628 ... yes 325/629 ... yes 107/630 ... yes 199/631 ... yes 325/632 ... yes 361/633 ... yes 157/634 ... yes 441/635 ... yes 361/636 ... yes 385/637 ... yes 365/640 ... yes 108/645 ... yes 382/646 ... yes 325/648 ... yes 284/649 ... yes 284/650 ... yes 284/651 ... yes 284/652 ... yes 407/653 ... yes 405/654 ... yes 361/655 ... yes 361/656 ... yes 107/657 ... yes 199/658 ... yes 547/659 ... yes 385/660 ... yes 385/661 ... yes 2/662 ... yes 416/663 ... yes 131/665 ... yes 382/666 ... yes 419/667 ... yes 391/668 ... yes 284/669 ... yes 416/670 ... yes 271/671 ... yes 400/672 ... yes 140/673 ... yes 107/674 ... yes 171/675 ... yes 70/676 ... yes 431/677 ... yes 382/678 ... yes 199/679 ... yes 199/680 ... yes 199/681 ... yes 108/682 ... yes 443/683 ... yes 416/684 ... yes 361/685 ... yes 213/686 ... yes 107/687 ... yes 270/688 ... yes 199/689 ... yes 199/690 ... yes 441/691 ... yes 199/693 ... yes 108/694 ... yes 430/695 ... yes 443/696 ... yes 427/697 ... yes 405/698 ... yes 140/699 ... yes 140/700 ... yes 108/701 ... yes 109/702 ... yes 109/703 ... yes 464/705 ... yes 83/706 ... yes 467/707 ... yes 83/709 ... yes 83/710 ... yes 83/711 ... yes 195/712 ... yes 108/714 ... yes 108/715 ... yes 68/716 ... yes 396/717 ... yes 365/718 ... yes 64/719 ... yes 3/720 ... yes 231/721 ... yes 231/722 ... yes 231/723 ... yes 231/724 ... yes 231/726 ... yes 231/727 ... yes 231/729 ... yes 71/730 ... yes 480/731 ... yes 231/732 ... yes 231/734 ... yes 480/735 ... yes 231/736 ... yes 231/737 ... yes 231/738 ... yes 407/739 ... yes 400/740 ... yes 426/741 ... yes 160/742 ... yes 106/743 ... yes 83/744 ... yes 307/745 ... yes 307/746 ... yes 361/747 ... yes 199/748 ... yes 361/749 ... yes 14/750 ... yes 107/751 ... yes 516/753 ... yes 482/754 ... yes 229/756 ... yes 103/757 ... yes 106/758 ... yes 361/759 ... yes 361/760 ... yes 392/761 ... yes 109/770 ... yes 130/779 ... yes 271/787 ... yes 106/788 ... yes 543/789 ... yes 107/801 ... yes 522/813 ... yes 537/816 ... yes 541/817 ... yes 541/818 ... yes 541/819 ... yes 541/820 ... yes 541/821 ... yes 231/822 ... yes 533/831 ... yes 7/832 ... yes 7/833 ... yes 419/838 ... yes 545/839 ... yes 7/841 ... yes 7/842 ... yes 83/846 ... yes 319/856 ... yes 319/857 ... yes 319/858 ... yes 319/859 ... yes 319/860 ... yes 319/861 ... yes 319/862 ... yes 319/863 ... yes 319/864 ... yes 319/865 ... yes 319/866 ... yes 319/867 ... yes 319/868 ... yes 319/869 ... yes 319/870 ... yes 319/871 ... yes 319/872 ... yes 319/873 ... yes 319/874 ... yes 319/875 ... yes 319/876 ... yes 328/877 ... yes 329/878 ... yes 329/879 ... yes 329/880 ... yes 329/881 ... yes 330/882 ... yes 330/883 ... yes 330/884 ... yes 330/885 ... yes 330/887 ... yes 331/888 ... yes 331/889 ... yes 331/890 ... yes 331/891 ... yes 331/892 ... yes 331/893 ... yes 331/894 ... yes 331/895 ... yes 331/896 ... yes 331/897 ... yes 331/898 ... yes 331/899 ... yes 331/900 ... yes 331/901 ... yes 331/902 ... yes 331/903 ... yes 331/904 ... yes 331/905 ... yes 331/906 ... yes 331/907 ... yes 331/908 ... yes 331/909 ... yes 331/910 ... yes 331/911 ... yes 331/912 ... yes 331/913 ... yes 331/914 ... yes 331/915 ... yes 331/916 ... yes 331/917 ... yes 331/918 ... yes 331/919 ... yes 331/921 ... yes 331/922 ... yes 331/923 ... yes 331/924 ... yes 553/925 ... yes 553/926 ... yes 553/927 ... yes 553/928 ... yes 553/929 ... yes 553/930 ... yes 553/931 ... yes 554/932 ... yes 553/933 ... yes 555/934 ... yes 556/935 ... yes 556/937 ... yes 556/939 ... yes 556/940 ... yes 556/941 ... yes 556/942 ... yes 556/943 ... yes 556/944 ... yes 556/945 ... yes 556/946 ... yes 556/947 ... yes 556/949 ... yes 556/950 ... yes 556/951 ... yes 556/952 ... yes 556/953 ... yes 553/954 ... yes 554/955 ... yes 554/956 ... yes 556/957 ... yes 553/958 ... yes 555/959 ... yes 556/960 ... yes 555/961 ... yes 319/962 ... yes 557/963 ... yes 553/964 ... yes 556/965 ... yes 558/966 ... yes 555/967 ... yes 329/968 ... yes 555/969 ... yes 553/970 ... yes 553/971 ... yes 556/972 ... yes 555/973 ... yes 556/974 ... yes 555/975 ... yes 554/976 ... yes 555/977 ... yes 556/978 ... yes 553/979 ... yes 558/980 ... yes 556/981 ... yes 553/982 ... yes 553/983 ... yes 556/984 ... yes 556/985 ... yes 555/986 ... yes 553/987 ... yes 558/988 ... yes 555/989 ... yes 556/990 ... yes 555/991 ... yes 555/992 ... yes 555/993 ... yes 555/994 ... yes 555/995 ... yes 556/996 ... yes 555/997 ... yes 555/998 ... yes 556/999 ... yes 556/1000 ... yes 556/1001 ... yes 556/1002 ... yes 556/1004 ... yes 556/1005 ... yes 556/1006 ... yes 556/1007 ... yes 556/1008 ... yes 556/1009 ... yes 556/1010 ... yes 556/1011 ... yes 556/1012 ... yes 556/1013 ... yes 556/1014 ... yes 556/1015 ... yes 556/1016 ... yes 556/1017 ... yes 556/1018 ... yes 556/1019 ... yes 553/1020 ... yes 553/1021 ... yes 553/1022 ... yes 553/1023 ... yes 555/1024 ... yes 555/1025 ... yes 555/1026 ... yes 555/1027 ... yes 555/1028 ... yes 555/1029 ... yes 555/1030 ... yes 558/1031 ... yes 558/1032 ... yes 558/1033 ... yes 553/1034 ... yes 555/1035 ... yes 555/1036 ... yes 555/1037 ... yes 555/1038 ... yes 555/1039 ... yes 555/1040 ... yes 555/1041 ... yes 555/1042 ... yes 555/1043 ... yes 555/1044 ... yes 555/1045 ... yes 555/1046 ... yes 555/1047 ... yes 555/1048 ... yes 555/1049 ... yes 555/1050 ... yes 555/1051 ... yes 555/1052 ... yes 555/1053 ... yes 555/1054 ... yes 555/1055 ... yes 555/1056 ... yes 555/1057 ... yes 555/1058 ... yes 555/1059 ... yes 555/1060 ... yes 555/1061 ... yes 555/1062 ... yes 555/1063 ... yes 555/1064 ... yes 555/1065 ... yes 553/1066 ... yes 558/1067 ... yes 553/1069 ... yes 554/1070 ... yes 555/1071 ... yes 554/1072 ... yes 555/1073 ... yes 559/1074 ... yes 553/1075 ... yes 328/1076 ... yes 553/1077 ... yes 555/1078 ... yes 555/1079 ... yes 559/1080 ... yes 555/1081 ... yes 558/1082 ... yes 558/1083 ... yes 555/1084 ... yes 555/1085 ... yes 555/1086 ... yes 555/1087 ... yes 555/1088 ... yes 558/1089 ... yes 558/1090 ... yes 555/1091 ... yes 558/1092 ... yes 553/1093 ... yes 558/1094 ... yes 558/1095 ... yes 558/1096 ... yes 558/1097 ... yes 558/1098 ... yes 330/1099 ... yes 330/1100 ... yes 332/1101 ... yes 556/1102 ... yes 556/1103 ... yes 556/1105 ... yes 556/1106 ... yes 556/1107 ... yes 558/1108 ... yes 556/1109 ... yes 554/1112 ... yes 553/1113 ... yes 107/1114 ... yes 562/1115 ... yes 564/1116 ... yes 115/1117 ... yes 382/1118 ... yes 107/1119 ... yes 64/1120 ... yes 135/1121 ... yes 533/1122 ... yes Redis version >= 2.8.0? ... yes Ruby version >= 2.5.3 ? ... yes (2.6.3) Git version >= 2.21.0 ? ... yes (2.21.0) Git user has default SSH configuration? ... yes Active users: ... 398 Elasticsearch version 5.6 - 6.x? ... yes (6.5.4)
Checking GitLab App ... Finished
Checking GitLab subtasks ... Finished
Possible fixes
(If you can, link to the line of code that might be responsible for the problem)