Duo Developer not showing up in mention autocomplete
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### Summary
The @duo-developer-gitlab-org service account is not showing up in @-mention autocomplete dropdowns in AI gateway for most people although it is configured to be triggered by @-mention.
Manually completely typing out the account will make the mention work correctly.
This also does not affect everybody. The autocomplete dropdown works correctly for e.g. `@thomas-schmidt` and `@mlapierre`. It also seems to work locally.
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### Steps to reproduce
1. Go to an MR or issue in AI gateway repo, like https://gitlab.com/gitlab-org/modelops/applied-ml/code-suggestions/ai-assist/-/merge_requests/4926
2. Try to @-mention @duo-developer-gitlab-org
3. Observe that it does not show up in the auto-complete dropdown, although it is configured.
4. Observe that the service is correctly showing up in Assignee dropdowns when filtering for duo-..
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### What is the current *bug* behavior?
Service Account not showing up in Mention autocomplete
<!-- Describe what actually happens. -->
### What is the expected *correct* behavior?
Service Account correctly being shown in autocomplete when typing out the name.
<!-- Describe what you should see instead. -->
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