# Bug ## Summary When a customer requests ending an Ultimate trial early it has been common practice to place the group on the Free plan. Now, when placing a group on the free plan, the UI displays a "Free trial...Day x/30" This was first noticed in a customer ticket but have been able to replicate. Related ticket: https://gitlab.zendesk.com/agent/tickets/507740 ## Steps to reproduce Sign up for an ultimate trial on a group `OhHappyDay`. Used Mechanizer to end the trial early (changed the group plan to free) (Mechanizer Pipeline https://gitlab.com/gitlab-com/support/toolbox/mechanizer/-/pipelines/1199252340) Results in the UI displaying `Free trial` however the billing page reports correctly the change to Free: {width="720" height="120"} Using another group `ohhappydays` with another Ultimate trial, I used Admin tools to change the plan to 'Free'. This had the same result with the 'Free trial' in the UI: {width="747" height="138"} Customers portal shows `trial = false` correctly for both groupst: ``` [+]Namespace information id 66318000 name OhHappyDay path ohhappyday members_count_with_descendants 2 extra_shared_runners_minutes_limit shared_runners_minutes_limit 400 billable_members_count 2 plan free trial_ends_on 2024-04-03 trial false ``` Used Mechanizer to attempt to change `trial_ends_on` to end the trial early, but this had no effect, presumably because trial=false! (Pipeline: https://gitlab.com/gitlab-com/support/toolbox/mechanizer/-/pipelines/1199273204) ## What is the current _bug_ behavior? From a trial subscription, we are unable to immediately place the namespace to free. This seems to cause some potentially confusing messaging like the following on the billing page:  ## What is the expected _correct_ behavior? Dropping a group to free should result in the group being on the free plan immediately. There is no such thing as a trial of the Free plan. ## Workarounds Does not appear to be a way around this - seems to be a UI issue only? ## Reported examples 1. https://gitlab.zendesk.com/agent/tickets/507740 2. https://gitlab.zendesk.com/agent/tickets/514700