Getting I18n::InvalidLocale: :en is not a valid locale error during Gitlab upgrade (docker or K8s or Omnibus)
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- https://gitlab.zendesk.com/agent/tickets/272054
- https://gitlab.zendesk.com/agent/tickets/266484
and verify the issue you're about to submit isn't a duplicate.
--->
### Summary
When upgrading from 14.0.x to 14.1.x a couple of customers have run into a gitlab reconfigure error (`I18n::InvalidLocale: :en is not a valid locale`) which effectively stops the upgrade and leads to the need to restore to original Gitlab version (14.0.x).
<details>
<summary>Full error - click to expand!</summary>
```
[0mRecipe: gitlab::gitlab-rails[0m
* execute[clear the gitlab-rails cache] action run
[execute] rake aborted!
I18n::InvalidLocale: :en is not a valid locale
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:712:in `add_limit_error'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:705:in `check_restricted_user_count'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:317:in `block in load_license'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:317:in `load_license'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:296:in `block in current'
/opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/json_cache.rb:51:in `fetch'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:296:in `current'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:308:in `feature_available?'
/opt/gitlab/embedded/service/gitlab-rails/ee/lib/ee/gitlab/import_sources.rb:18:in `ee_import_table'
/opt/gitlab/embedded/service/gitlab-rails/ee/lib/ee/gitlab/import_sources.rb:10:in `import_table'
/opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/import_sources.rb:35:in `values'
/opt/gitlab/embedded/service/gitlab-rails/config/initializers/1_settings.rb:210:in `<top (required)>'
/opt/gitlab/embedded/service/gitlab-rails/config/environment.rb:7:in `<top (required)>'
/opt/gitlab/embedded/bin/bundle:23:in `load'
/opt/gitlab/embedded/bin/bundle:23:in `<main>'
Tasks: TOP => cache:clear => cache:clear:redis => environment
(See full trace by running task with --trace)
[0m
================================================================================[0m
[31mError executing action `run` on resource 'execute[clear the gitlab-rails cache]'[0m
================================================================================[0m
[0m Mixlib::ShellOut::ShellCommandFailed[0m
------------------------------------[0m
Expected process to exit with [0], but received '1'
[0m ---- Begin output of /opt/gitlab/bin/gitlab-rake cache:clear ----
[0m STDOUT:
[0m STDERR: rake aborted!
[0m I18n::InvalidLocale: :en is not a valid locale
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:712:in `add_limit_error'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:705:in `check_restricted_user_count'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:317:in `block in load_license'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:317:in `load_license'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:296:in `block in current'
[0m /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/json_cache.rb:51:in `fetch'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:296:in `current'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:308:in `feature_available?'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/lib/ee/gitlab/import_sources.rb:18:in `ee_import_table'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/lib/ee/gitlab/import_sources.rb:10:in `import_table'
[0m /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/import_sources.rb:35:in `values'
[0m /opt/gitlab/embedded/service/gitlab-rails/config/initializers/1_settings.rb:210:in `<top (required)>'
[0m /opt/gitlab/embedded/service/gitlab-rails/config/environment.rb:7:in `<top (required)>'
[0m /opt/gitlab/embedded/bin/bundle:23:in `load'
[0m /opt/gitlab/embedded/bin/bundle:23:in `<main>'
[0m Tasks: TOP => cache:clear => cache:clear:redis => environment
[0m (See full trace by running task with --trace)
[0m ---- End output of /opt/gitlab/bin/gitlab-rake cache:clear ----
[0m Ran /opt/gitlab/bin/gitlab-rake cache:clear returned 1[0m
[0m Resource Declaration:[0m
---------------------[0m
# In /opt/gitlab/embedded/cookbooks/cache/cookbooks/gitlab/recipes/gitlab-rails.rb
[0m
[0m 449: execute "clear the gitlab-rails cache" do
[0m 450: command "/opt/gitlab/bin/gitlab-rake cache:clear"
[0m 451: action :nothing
[0m 452: not_if { omnibus_helper.not_listening?('redis') || !node['gitlab']['gitlab-rails']['rake_cache_clear'] }
[0m 453: end
[0m 454:
[0m
[0m Compiled Resource:[0m
------------------[0m
# Declared in /opt/gitlab/embedded/cookbooks/cache/cookbooks/gitlab/recipes/gitlab-rails.rb:449:in `from_file'
[0m
[0m execute("clear the gitlab-rails cache") do
[0m action [:nothing]
[0m default_guard_interpreter :execute
[0m command "/opt/gitlab/bin/gitlab-rake cache:clear"
[0m backup 5
[0m declared_type :execute
[0m cookbook_name "gitlab"
[0m recipe_name "gitlab-rails"
[0m domain nil
[0m user nil
[0m not_if { #code block }
[0m end
[0m
[0m System Info:[0m
------------[0m
chef_version=15.14.0
[0m platform=ubuntu
[0m platform_version=20.04
[0m ruby=ruby 2.7.2p137 (2020-10-01 revision 5445e04352) [x86_64-linux]
[0m program_name=/opt/gitlab/embedded/bin/chef-client
[0m executable=/opt/gitlab/embedded/bin/chef-client[0m
[0m[0m
Running handlers:[0m
Running handlers complete
[0mChef Infra Client failed. 130 resources updated in 01 minutes 12 seconds[0m
```
</details>
Upon further investigation, we discovered that both customer were over the number of licensed user (had their licenses expired they would have required true-ups) but they were nowhere near the expiration date of their license and this was an upgrade event.
Providing a valid test license (that did not have any users over the licensed capacity) worked and the upgrade was successful.
One customer was running a K8s deployment while the other had a Docker Gitlab.
Tickets:
- https://gitlab.zendesk.com/agent/tickets/256087
- https://gitlab.zendesk.com/agent/tickets/251605
- https://gitlab.zendesk.com/agent/tickets/272054
- https://gitlab.zendesk.com/agent/tickets/266484
### Steps to reproduce
1. Create a Gitlab 14.0.12 instance.
2. Add a Premium license that has 10 users.
3. Create 11 users (to go over the licensed capacity).
4. [Force-refresh Daily Billable User Count](https://gitlab.com/gitlab-com/www-gitlab-com/-/blob/63c07ab4224b7ab8bf3601b8d1bda6190985c70c/sites/handbook/source/handbook/support/license-and-renewals/workflows/WIP-troubleshooting_cheat_sheet.md#force-refresh-daily-billable-users-count) so that Gitlab has all the stats about the users.
5. Upgrade to 14.1.8.
6. Wait for the issue to manifest.
### What is the current *bug* behavior?
Upgrading Gitlab from 14.0.12 to 14.1.8 with a valid license that has more users than what is specified in the license (requires true-ups upon renewal) results in a reconfigure error (`I18n::InvalidLocale: :en is not a valid locale`)
### What is the expected *correct* behavior?
Upgrade should not fail.
### Relevant logs and/or screenshots
<!-- Paste any relevant logs - please use code blocks (```) to format console output, logs, and code
as it's tough to read otherwise. -->
<details>
<summary>Full error - click to expand!</summary>
```
[0mRecipe: gitlab::gitlab-rails[0m
* execute[clear the gitlab-rails cache] action run
[execute] rake aborted!
I18n::InvalidLocale: :en is not a valid locale
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:712:in `add_limit_error'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:705:in `check_restricted_user_count'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:317:in `block in load_license'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:317:in `load_license'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:296:in `block in current'
/opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/json_cache.rb:51:in `fetch'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:296:in `current'
/opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:308:in `feature_available?'
/opt/gitlab/embedded/service/gitlab-rails/ee/lib/ee/gitlab/import_sources.rb:18:in `ee_import_table'
/opt/gitlab/embedded/service/gitlab-rails/ee/lib/ee/gitlab/import_sources.rb:10:in `import_table'
/opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/import_sources.rb:35:in `values'
/opt/gitlab/embedded/service/gitlab-rails/config/initializers/1_settings.rb:210:in `<top (required)>'
/opt/gitlab/embedded/service/gitlab-rails/config/environment.rb:7:in `<top (required)>'
/opt/gitlab/embedded/bin/bundle:23:in `load'
/opt/gitlab/embedded/bin/bundle:23:in `<main>'
Tasks: TOP => cache:clear => cache:clear:redis => environment
(See full trace by running task with --trace)
[0m
================================================================================[0m
[31mError executing action `run` on resource 'execute[clear the gitlab-rails cache]'[0m
================================================================================[0m
[0m Mixlib::ShellOut::ShellCommandFailed[0m
------------------------------------[0m
Expected process to exit with [0], but received '1'
[0m ---- Begin output of /opt/gitlab/bin/gitlab-rake cache:clear ----
[0m STDOUT:
[0m STDERR: rake aborted!
[0m I18n::InvalidLocale: :en is not a valid locale
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:712:in `add_limit_error'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:705:in `check_restricted_user_count'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:317:in `block in load_license'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:317:in `load_license'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:296:in `block in current'
[0m /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/json_cache.rb:51:in `fetch'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:296:in `current'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/app/models/license.rb:308:in `feature_available?'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/lib/ee/gitlab/import_sources.rb:18:in `ee_import_table'
[0m /opt/gitlab/embedded/service/gitlab-rails/ee/lib/ee/gitlab/import_sources.rb:10:in `import_table'
[0m /opt/gitlab/embedded/service/gitlab-rails/lib/gitlab/import_sources.rb:35:in `values'
[0m /opt/gitlab/embedded/service/gitlab-rails/config/initializers/1_settings.rb:210:in `<top (required)>'
[0m /opt/gitlab/embedded/service/gitlab-rails/config/environment.rb:7:in `<top (required)>'
[0m /opt/gitlab/embedded/bin/bundle:23:in `load'
[0m /opt/gitlab/embedded/bin/bundle:23:in `<main>'
[0m Tasks: TOP => cache:clear => cache:clear:redis => environment
[0m (See full trace by running task with --trace)
[0m ---- End output of /opt/gitlab/bin/gitlab-rake cache:clear ----
[0m Ran /opt/gitlab/bin/gitlab-rake cache:clear returned 1[0m
[0m Resource Declaration:[0m
---------------------[0m
# In /opt/gitlab/embedded/cookbooks/cache/cookbooks/gitlab/recipes/gitlab-rails.rb
[0m
[0m 449: execute "clear the gitlab-rails cache" do
[0m 450: command "/opt/gitlab/bin/gitlab-rake cache:clear"
[0m 451: action :nothing
[0m 452: not_if { omnibus_helper.not_listening?('redis') || !node['gitlab']['gitlab-rails']['rake_cache_clear'] }
[0m 453: end
[0m 454:
[0m
[0m Compiled Resource:[0m
------------------[0m
# Declared in /opt/gitlab/embedded/cookbooks/cache/cookbooks/gitlab/recipes/gitlab-rails.rb:449:in `from_file'
[0m
[0m execute("clear the gitlab-rails cache") do
[0m action [:nothing]
[0m default_guard_interpreter :execute
[0m command "/opt/gitlab/bin/gitlab-rake cache:clear"
[0m backup 5
[0m declared_type :execute
[0m cookbook_name "gitlab"
[0m recipe_name "gitlab-rails"
[0m domain nil
[0m user nil
[0m not_if { #code block }
[0m end
[0m
[0m System Info:[0m
------------[0m
chef_version=15.14.0
[0m platform=ubuntu
[0m platform_version=20.04
[0m ruby=ruby 2.7.2p137 (2020-10-01 revision 5445e04352) [x86_64-linux]
[0m program_name=/opt/gitlab/embedded/bin/chef-client
[0m executable=/opt/gitlab/embedded/bin/chef-client[0m
[0m[0m
Running handlers:[0m
Running handlers complete
[0mChef Infra Client failed. 130 resources updated in 01 minutes 12 seconds[0m
```
</details>
More details in:
- https://gitlab.zendesk.com/agent/tickets/256087
- https://gitlab.zendesk.com/agent/tickets/251605
- https://gitlab.zendesk.com/agent/tickets/272054
- https://gitlab.zendesk.com/agent/tickets/266484
### Workaround
Add `I18n.config.available_locales = :en` to the `/opt/gitlab/embedded/service/gitlab-rails/config/application.rb` file on the GitLab server and the rails console should come up.
issue
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