<!-- The first four sections: "Problem to solve", "Intended users", "User experience goal", and "Proposal", are strongly recommended, while the rest of the sections can be filled out during the problem validation or breakdown phase. However, keep in mind that providing complete and relevant information early helps our product team validate the problem and start working on a solution. --> ### Problem to solve <!-- What problem do we solve? Try to define the who/what/why of the opportunity as a user story. For example, "As a (who), I want (what), so I can (why/value)." --> As a developer who is on call, I would want the ability to use GitLab to schedule my on call rotations, so I can spend less time setting up schedules in external applications, catch errors faster (rather than have an external tool receive the issue and alert), and further consolidate the time I have to switch from GitLab to other tools. ### Intended users <!-- Who will use this feature? If known, include any of the following: types of users (e.g. Developer), personas, or specific company roles (e.g. Release Manager). It's okay to write "Unknown" and fill this field in later. Personas are described at https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/ * [Cameron (Compliance Manager)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#cameron-compliance-manager) * [Parker (Product Manager)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#parker-product-manager) * [Delaney (Development Team Lead)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#delaney-development-team-lead) * [Presley (Product Designer)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#presley-product-designer) * [Sasha (Software Developer)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#sasha-software-developer) * [Devon (DevOps Engineer)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#devon-devops-engineer) * [Sidney (Systems Administrator)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#sidney-systems-administrator) * [Sam (Security Analyst)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#sam-security-analyst) * [Rachel (Release Manager)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#rachel-release-manager) * [Alex (Security Operations Engineer)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#alex-security-operations-engineer) * [Simone (Software Engineer in Test)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#simone-software-engineer-in-test) * [Allison (Application Ops)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#allison-application-ops) * [Priyanka (Platform Engineer)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#priyanka-platform-engineer) * [Dana (Data Analyst)](https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/#dana-data-analyst) --> * Ethan (Software Engineer)] (https://about.gitlab.com/company/team/#eurie) * Rajat (Software Engineer)] (https://about.gitlab.com/company/team/#rajatgitlab) * Donald (Engineering Manager)](https://about.gitlab.com/company/team/#donaldcook) ### User experience goal <!-- What is the single user experience workflow this problem addresses? For example, "The user should be able to use the UI/API/.gitlab-ci.yml with GitLab to <perform a specific task>" https://about.gitlab.com/handbook/engineering/ux/ux-research-training/user-story-mapping/ --> This solves the issue of needing to use an external applications to manage on call scheduling. With this consolidation of tooling users will save time from switching between applications, and develop further familiarity and understanding of the GitLab application. ### Proposal <!-- How are we going to solve the problem? Try to include the user journey! https://about.gitlab.com/handbook/journeys/#user-journey --> Add on call scheduling capabilities under the Operations section of GitLab. ### Mockup ### Further details <!-- Include use cases, benefits, goals, or any other details that will help us understand the problem better. --> All prominent incident management platforms utilize scheduling as a key capability: [Pagerduty](https://support.pagerduty.com/docs/schedules) [OpsGenie](https://docs.opsgenie.com/docs/on-call-schedules-and-rotations) [VictorOps](https://victorops.com/on-call-schedules-rotations) ### Permissions and Security <!-- What permissions are required to perform the described actions? Are they consistent with the existing permissions as documented for users, groups, and projects as appropriate? Is the proposed behavior consistent between the UI, API, and other access methods (e.g. email replies)?--> Only managers should have the capacity to modify schedule. All users should have the capacity to view the schedule. Stakeholders should also have the ability to view scheduling (this can prove an important selling point). ### Documentation <!-- See the Feature Change Documentation Workflow https://docs.gitlab.com/ee/development/documentation/workflow.html#for-a-product-change * Add all known Documentation Requirements in this section. See https://docs.gitlab.com/ee/development/documentation/feature-change-workflow.html#documentation-requirements * If this feature requires changing permissions, update the permissions document. See https://docs.gitlab.com/ee/user/permissions.html --> ### Availability & Testing <!-- This section needs to be retained and filled in during the workflow planning breakdown phase of this feature proposal, if not earlier. What risks does this change pose to our availability? How might it affect the quality of the product? What additional test coverage or changes to tests will be needed? Will it require cross-browser testing? Please list the test areas (unit, integration and end-to-end) that needs to be added or updated to ensure that this feature will work as intended. Please use the list below as guidance. * Unit test changes * Integration test changes * End-to-end test change See the test engineering planning process and reach out to your counterpart Software Engineer in Test for assistance: https://about.gitlab.com/handbook/engineering/quality/test-engineering/#test-planning --> ### What does success look like, and how can we measure that? <!-- Define both the success metrics and acceptance criteria. Note that success metrics indicate the desired business outcomes, while acceptance criteria indicate when the solution is working correctly. If there is no way to measure success, link to an issue that will implement a way to measure this. --> Measure success by usage of scheduling within the platform by overall users, aiming for 2% of users within GitLab using scheduling by end of quarter 4 2021. ### What is the type of buyer? <!-- What is the buyer persona for this feature? See https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/buyer-persona/ In which enterprise tier should this feature go? See https://about.gitlab.com/handbook/product/pricing/#four-tiers --> Buyer Personas: Engineering Manager, CTO, Manager, SRE, DevOps Lead, IT Manager. Tier: Premium and Enterprise tier. ### Is this a cross-stage feature? <!-- Communicate if this change will affect multiple Stage Groups or product areas. We recommend always start with the assumption that a feature request will have an impact into another Group. Loop in the most relevant PM and Product Designer from that Group to provide strategic support to help align the Group's broader plan and vision, as well as to avoid UX and technical debt. https://about.gitlab.com/handbook/product/#cross-stage-features --> ### Links / references