<!--IssueSummary start--> <details> <summary> Everyone can contribute. [Help move this issue forward](https://handbook.gitlab.com/handbook/marketing/developer-relations/contributor-success/community-contributors-workflows/#contributor-links) while earning points, leveling up and collecting rewards. </summary> - [Close this issue](https://contributors.gitlab.com/manage-issue?action=close&projectId=278964&issueIid=235930) </details> <!--IssueSummary end--> ### Summary Given a GitLab instance with a **Premium** license with a User with **Auditor** access - LDAP login is **successful**. Downgrade license to **Starter** - LDAP login is **unsuccessful**. ### Steps to reproduce 1. GitLab **Premium** license 1. User with Access level **Auditor** 1. LDAP enabled 1. Downgrade license to **Starter** ### Example Project ### What is the current *bug* behavior? User is presented with alert message - `Access denied for your LDAP account` ### What is the expected *correct* behavior? Successful login. ### Relevant logs and/or screenshots From GitLab `admin`, when impersonating the User we see ``` {"severity":"INFO","time":"2020-08-11T23:24:45.551Z","correlation_id":"rsDWJiXOkfhn","message":"(LDAP) Error saving user ... [\"Auditor user cannot be created without the \\\"GitLab_Auditor_User\\\" addon\"]"} ``` ### Output of checks (If you are reporting a bug on GitLab.com, write: This bug happens on GitLab.com) #### Results of GitLab environment info Detected in GitLab version `13.2.2` via customer [ZD](https://gitlab.zendesk.com/agent/tickets/167918) (internal use only) ### Possible fixes For each user affected, via the admin UI, change access level from Regular to Admin, then back to Regukar.