### Summary Service desk returns Server error due missing asset `/opt/gitlab/embedded/service/gitlab-rails/app/assets/images/bot_avatars/support-bot.png`. ### Steps to reproduce 1. Install GitLab CE in Docker 2. Create a new project 3. Open Service Desk ### What is the current *bug* behavior? Service Desk returns Error 500. ### What is the expected *correct* behavior? Working Service desk. ### Relevant logs and/or screenshots ``` Started GET "/open-source/iqrf-gateway-webapp/-/issues/service_desk" for 2001:470:5bb2::bd5 at 2020-07-22 15:48:09 +0000 Processing by Gitlab::RequestForgeryProtection::Controller#index as HTML Completed 200 OK in 0ms (ActiveRecord: 0.0ms | Elasticsearch: 0.0ms | Allocations: 92) Processing by Projects::IssuesController#service_desk as HTML Parameters: {"namespace_id"=>"open-source", "project_id"=>"iqrf-gateway-webapp"} Completed 500 Internal Server Error in 25ms (ActiveRecord: 5.3ms | Elasticsearch: 0.0ms | Allocations: 9543) Errno::ENOENT (No such file or directory @ rb_sysopen - /opt/gitlab/embedded/service/gitlab-rails/app/assets/images/bot_avatars/support-bot.png): app/models/concerns/avatarable.rb:41:in `initialize' app/models/concerns/avatarable.rb:41:in `open' app/models/concerns/avatarable.rb:41:in `open' app/models/concerns/avatarable.rb:41:in `bot_avatar' app/models/user.rb:667:in `block in support_bot' app/models/concerns/has_unique_internal_users.rb:39:in `create_unique_internal' app/models/concerns/has_unique_internal_users.rb:10:in `unique_internal' app/models/user.rb:664:in `support_bot' app/controllers/projects/issues_controller.rb:334:in `finder_options' app/controllers/concerns/issuable_collections.rb:79:in `issuable_finder_for' app/controllers/concerns/issuable_collections.rb:134:in `finder' app/controllers/concerns/issuable_collections.rb:57:in `issuables_collection' app/controllers/concerns/issuable_collections.rb:18:in `set_issuables_index' app/controllers/application_controller.rb:491:in `set_current_admin' lib/gitlab/session.rb:11:in `with_session' app/controllers/application_controller.rb:482:in `set_session_storage' lib/gitlab/i18n.rb:55:in `with_locale' lib/gitlab/i18n.rb:61:in `with_user_locale' app/controllers/application_controller.rb:476:in `set_locale' lib/gitlab/error_tracking.rb:50:in `with_context' app/controllers/application_controller.rb:541:in `sentry_context' app/controllers/application_controller.rb:469:in `block in set_current_context' lib/gitlab/application_context.rb:52:in `block in use' lib/gitlab/application_context.rb:52:in `use' lib/gitlab/application_context.rb:20:in `with_context' app/controllers/application_controller.rb:462:in `set_current_context' lib/gitlab/request_profiler/middleware.rb:17:in `call' lib/gitlab/middleware/go.rb:20:in `call' lib/gitlab/etag_caching/middleware.rb:13:in `call' lib/gitlab/middleware/multipart.rb:140:in `call' lib/gitlab/middleware/read_only/controller.rb:51:in `call' lib/gitlab/middleware/read_only.rb:18:in `call' lib/gitlab/middleware/same_site_cookies.rb:27:in `call' lib/gitlab/middleware/basic_health_check.rb:25:in `call' lib/gitlab/middleware/handle_ip_spoof_attack_error.rb:25:in `call' lib/gitlab/middleware/request_context.rb:23:in `call' config/initializers/fix_local_cache_middleware.rb:9:in `call' lib/gitlab/metrics/requests_rack_middleware.rb:60:in `call' lib/gitlab/middleware/release_env.rb:12:in `call' ``` ### Output of checks #### Results of GitLab environment info <details> <summary>Expand for output related to GitLab environment info</summary> <pre> System information System: Current User: git Using RVM: no Ruby Version: 2.6.6p146 Gem Version: 2.7.10 Bundler Version:1.17.3 Rake Version: 12.3.3 Redis Version: 5.0.9 Git Version: 2.27.0 Sidekiq Version:5.2.9 Go Version: unknown GitLab information Version: 13.2.0 Revision: d47fc5085a7 Directory: /opt/gitlab/embedded/service/gitlab-rails DB Adapter: PostgreSQL DB Version: 11.7 URL: https://gitlab.iqrf.org HTTP Clone URL: https://gitlab.iqrf.org/some-group/some-project.git SSH Clone URL: ssh://git@gitlab.iqrf.org:2222/some-group/some-project.git Using LDAP: no Using Omniauth: yes Omniauth Providers: github GitLab Shell Version: 13.3.0 Repository storage paths: - default: /var/opt/gitlab/git-data/repositories GitLab Shell path: /opt/gitlab/embedded/service/gitlab-shell Git: /opt/gitlab/embedded/bin/git </pre> </details> #### Results of GitLab application Check <details> <summary>Expand for output related to the GitLab application check</summary> <pre> GitLab Shell: ... GitLab Shell version >= 13.3.0 ? ... OK (13.3.0) Running /opt/gitlab/embedded/service/gitlab-shell/bin/check Internal API available: OK Redis available via internal API: OK gitlab-shell self-check successful Checking GitLab Shell ... Finished Checking Gitaly ... Gitaly: ... default ... OK Checking Gitaly ... Finished Checking Sidekiq ... Sidekiq: ... Running? ... yes Number of Sidekiq processes ... 1 Checking Sidekiq ... Finished Checking Incoming Email ... Incoming Email: ... Checking Reply by email ... IMAP server credentials are correct? ... Checking gitlab@iqrf.org yes Init.d configured correctly? ... skipped MailRoom running? ... skipped Checking Reply by email ... Finished Checking Incoming Email ... Finished Checking LDAP ... LDAP: ... LDAP is disabled in config/gitlab.yml Checking LDAP ... Finished Checking GitLab App ... Git configured correctly? ... yes Database config exists? ... yes All migrations up? ... yes Database contains orphaned GroupMembers? ... no GitLab config exists? ... yes GitLab config up to date? ... yes Log directory writable? ... yes Tmp directory writable? ... yes Uploads directory exists? ... yes Uploads directory has correct permissions? ... yes Uploads directory tmp has correct permissions? ... yes Init script exists? ... skipped (omnibus-gitlab has no init script) Init script up-to-date? ... skipped (omnibus-gitlab has no init script) Projects have namespace: ... 3/1 ... yes 3/2 ... yes 27/4 ... yes 3/5 ... yes 51/7 ... yes 1/9 ... yes 27/10 ... yes 40/11 ... yes 30/14 ... yes 3/15 ... yes 31/16 ... yes 27/17 ... yes 40/18 ... yes 31/19 ... yes 27/20 ... yes 27/24 ... yes 27/25 ... yes 47/26 ... yes 47/27 ... yes 47/28 ... yes 47/29 ... yes 51/30 ... yes 51/31 ... yes 60/32 ... yes 57/33 ... yes 57/34 ... yes 63/35 ... yes 61/36 ... yes 63/37 ... yes 64/38 ... yes 31/39 ... yes 51/40 ... yes 51/41 ... yes 51/42 ... yes 51/43 ... yes 3/45 ... yes 1/47 ... yes 66/48 ... yes 67/49 ... yes 51/50 ... yes 3/51 ... yes 27/52 ... yes 3/53 ... yes 67/54 ... yes 67/55 ... yes 118/56 ... yes 3/57 ... yes 67/58 ... yes 3/59 ... yes 51/60 ... yes 67/61 ... yes 67/62 ... yes 27/63 ... yes 67/64 ... yes Redis version >= 4.0.0? ... yes Ruby version >= 2.5.3 ? ... yes (2.6.6) Git version >= 2.22.0 ? ... yes (2.27.0) Git user has default SSH configuration? ... yes Active users: ... 55 Is authorized keys file accessible? ... yes GitLab configured to store new projects in hashed storage? ... yes All projects are in hashed storage? ... no Try fixing it: Please migrate all projects to hashed storage as legacy storage is deprecated in 13.0 and support will be removed in 14.0. For more information see: doc/administration/repository_storage_types.md Checking GitLab App ... Finished Checking GitLab subtasks ... Finished </pre> </details>