Draft: Service Desk Ticket integration branch

What does this MR do and why?

==Do Not Merge==

Integration branch, combining changes from !126276 (closed) and !128443 (closed).

The purpose is:

• to test the combined solution and find any blocking issues.
• add controller changes required for the legacy toggle.

Screenshots or screen recordings

Screenshots are required for UI changes, and strongly recommended for all other merge requests.

Before	After

How to set up and validate locally

Numbered steps to set up and validate the change are strongly suggested.

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

• I have evaluated the MR acceptance checklist for this MR.

assigned to @tristan.read

changed target branch from master to service-desk-ticket-controller

added grouprespond label

changed milestone to %16.3

added typefeature label

changed the description

added backend frontend labels

Allure report

allure-report-publisher generated test report!

e2e-test-on-gdk: test report for a7e041f5

expand test summary

+-----------------------------------------------------------------------+
|                            suites summary                             |
+------------------+--------+--------+---------+-------+-------+--------+
|                  | passed | failed | skipped | flaky | total | result |
+------------------+--------+--------+---------+-------+-------+--------+
| Create           | 46     | 0      | 1       | 8     | 47    | ❗     |
| Govern           | 36     | 0      | 0       | 6     | 36    | ❗     |
| Plan             | 51     | 0      | 0       | 5     | 51    | ❗     |
| Manage           | 13     | 0      | 1       | 12    | 14    | ❗     |
| Data Stores      | 21     | 1      | 0       | 5     | 22    | ❌     |
| Monitor          | 4      | 0      | 0       | 0     | 4     | ✅     |
| Verify           | 8      | 0      | 0       | 2     | 8     | ❗     |
| Framework sanity | 0      | 0      | 1       | 0     | 1     | ➖     |
| Package          | 0      | 0      | 1       | 0     | 1     | ➖     |
+------------------+--------+--------+---------+-------+-------+--------+
| Total            | 179    | 1      | 4       | 38    | 184   | ❌     |
+------------------+--------+--------+---------+-------+-------+--------+

e2e-review-qa: test report for a7e041f5

expand test summary

+-----------------------------------------------------------------------+
|                            suites summary                             |
+------------------+--------+--------+---------+-------+-------+--------+
|                  | passed | failed | skipped | flaky | total | result |
+------------------+--------+--------+---------+-------+-------+--------+
| Plan             | 3      | 0      | 1       | 0     | 4     | ✅     |
| Create           | 8      | 0      | 1       | 0     | 9     | ✅     |
| Package          | 0      | 0      | 1       | 0     | 1     | ➖     |
| Manage           | 1      | 0      | 0       | 0     | 1     | ✅     |
| Framework sanity | 0      | 0      | 1       | 0     | 1     | ➖     |
| Monitor          | 4      | 0      | 0       | 0     | 4     | ✅     |
| Data Stores      | 2      | 0      | 0       | 0     | 2     | ✅     |
| Govern           | 2      | 0      | 0       | 0     | 2     | ✅     |
+------------------+--------+--------+---------+-------+-------+--------+
| Total            | 20     | 0      | 4       | 0     | 24    | ✅     |
+------------------+--------+--------+---------+-------+-------+--------+

Setting label(s) devopsmonitor sectionsec based on grouprespond.

added devopsmonitor sectionsec labels

changed milestone to %16.4

added missed:16.3 label

changed milestone to %16.5

added missed:16.4 label

changed milestone to %16.6

added missed:16.5 label

changed milestone to %16.7

added missed:16.6 label

Closing this as the issue is no longer under active development.

closed