servicedesk translate / modify onboarding message to user

Problem to solve

Message to users from gitlab send by service desk is hard coded:

• https://docs.gitlab.com/ee/user/project/service_desk.html#as-an-end-user-issue-creator

Target audience

• Service Desk Administrator
• Gitlab Instance Administrator

Further details

• Many people do not speak english
• adjusting the messages is crucial for customer experience

Proposal

• Define an Instance wide setting which allows to change the message template and subject
• Define an group wide setting which allows to override the message template and subject
• Maybe define an project wide setting which allows to override the message template and subject

What does success look like, and how can we measure that?

• Atleast the instance wide template is available and can be freely configured

Links / references