Gitlab CE does not send reset password email

Gitlab CE does not sent reset password email

(I've installed Gitlab CE 12.5.4 on Ubuntu 18.04. But it seems there are some issues on sending password reset link via email to users as no email is sent after many attempts. Signup operation can send emails, so there is not any issue on sending email - Although I could not solve the problem I had with SMTP after reviewing many links and similar issues). Rergarding to the password reset email I also checked different pages, and unfortunately, no one did not answer or guid others to solve this issue! So I decided to open a new issue here and hope you can help me to handle this problem.

What is the current bug behavior?

I use reset password link and Gitlab says If your email address exists in our database, you will receive a password recovery link at your email address in a few minutes.. Email exists in database, but any email did not send by Gitlab! I tested this behavior for Gmail accounts and other kind of email accounts.

Relevant logs and/or screenshots

Capture

Output of checks

Results of GitLab environment info

Expand for output related to GitLab environment info 
System information
System:         Ubuntu 18.04
Current User:   git
Using RVM:      no
Ruby Version:   2.6.3p62
Gem Version:    2.7.9
Bundler Version:1.17.3
Rake Version:   12.3.3
Redis Version:  3.2.12
Git Version:    2.22.2
Sidekiq Version:5.2.7
Go Version:     unknown

GitLab information
Version:        12.5.4
Revision:       63af04cacf5
Directory:      /opt/gitlab/embedded/service/gitlab-rails
DB Adapter:     PostgreSQL
DB Version:     10.9
URL:            http://git.mywebsite.com
HTTP Clone URL: https://git.mywebsite.com/some-group/some-project.git
SSH Clone URL:  git@git.mywebsite.com:some-group/some-project.git
Using LDAP:     no
Using Omniauth: yes
Omniauth Providers:


GitLab Shell
Version:        10.2.0
Repository storage paths:
  • default: /var/opt/gitlab/git-data/repositories GitLab Shell path: /opt/gitlab/embedded/service/gitlab-shell Git: /opt/gitlab/embedded/bin/git

Results of GitLab application Check

Expand for output related to the GitLab application check 
Checking GitLab subtasks ...

Checking GitLab Shell ...


GitLab Shell: ... GitLab Shell version >= 10.2.0 ? ... OK (10.2.0)
Running /opt/gitlab/embedded/service/gitlab-shell/bin/check
Internal API available: OK
Redis available via internal API: OK
gitlab-shell self-check successful


Checking GitLab Shell ... Finished


Checking Gitaly ...


Gitaly: ... default ... OK


Checking Gitaly ... Finished


Checking Sidekiq ...


Sidekiq: ... Running? ... yes
Number of Sidekiq processes ... 1


Checking Sidekiq ... Finished


Checking Incoming Email ...


Incoming Email: ... Reply by email is disabled in config/gitlab.yml


Checking Incoming Email ... Finished


Checking LDAP ...


LDAP: ... LDAP is disabled in config/gitlab.yml


Checking LDAP ... Finished


Checking GitLab App ...


Git configured correctly? ... yes
Database config exists? ... yes
All migrations up? ... yes
Database contains orphaned GroupMembers? ... no
GitLab config exists? ... yes
GitLab config up to date? ... yes
Log directory writable? ... yes
Tmp directory writable? ... yes
Uploads directory exists? ... yes
Uploads directory has correct permissions? ... yes
Uploads directory tmp has correct permissions? ... skipped (no tmp uploads folder yet)
Init script exists? ... skipped (omnibus-gitlab has no init script)
Init script up-to-date? ... skipped (omnibus-gitlab has no init script)
Projects have namespace: ...
4/1 ... yes
4/2 ... yes
4/3 ... yes
Redis version >= 2.8.0? ... yes
Ruby version >= 2.5.3 ? ... yes (2.6.3)
Git version >= 2.22.0 ? ... yes (2.22.2)
Git user has default SSH configuration? ... yes
Active users: ... 3
Is authorized keys file accessible? ... yes


Checking GitLab App ... Finished


Checking GitLab subtasks ... Finished
Edited by Mohammad Bagher Saberi