Ability to change full name for the service desk user
Problem to solve
Emails send from GitLab.com when using the servicedesk are send with an email name
GitLab Support Bot. Often times, the originator of the issue has no idea they are emailing the GitLab service desk - therefore receiving a response from this name is confusing.
- Within the project
Settings --> General --> Service Desk
- Add an new option,
Email from name
- When left blank use the
GitLab Support Botas is, otherwise use the name set in this field when sending mails
From #37443 (closed)
Override the name of the existing Support Bot when emailing the client, however GitLab Support Bot will still author the issues/comments.
- Add a column to
service_desk_settingsto hold the name of the bot
Projects::ServiceDeskControllerto accept and set bot name
- Use the name when sending email responses to clients
- Default to GitLab Support bot
- Allow the user to set the name in Service Desk settings
What does success look like, and how can we measure that?
Links / references