Service Desk: Reply with an Acknowledge that contains issue number

Problem to solve

• Right now when an email is sent, it just goes off and creates an issue
• For the person who's sent the email, there's no success msg,
• There's not even an issue number with which to follow-up

Further details

• If the Service Desk replied back with atleast the issue number that's created that would be a super engaging UX
• Right now I'm trying to get my Operations team to report bugs via Service Desk but adoption is slow
• I think one of the factors is that they're used to much faster feedback.

Proposal

• Once the issue is created, there should be a reply saying something like "the issue number created is blank and maybe it links to the issue.

Links / references