Improve details in Service Desk emails to customers

Everyone can contribute. Help move this issue forward while earning points, leveling up and collecting rewards.

• Close this issue

Problem to solve

Service Desk does not notify/email users when an issue has been closed or reopened. While comments are emailed as notifications, it should be just as important to know when/if an issue has been opened or closed.

In addition, users have the option to "Comment and close issue" or "Comment and reopen issue"... but the details of the issue being reopened or closed is not being articulated through our automated emails.

Further details

Benefit: Improved visibility for consumers

Below, you can see that actions have been taken (comments, close issue, reopen issue, etc)

Below, emails received do not have those pertinent details

Proposal

I'm proposing we integrate this feature for customer visibility.