Phase 1 DAP User Feedback: Binary Feedback

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Problem to solve

Users need a quick, non-intrusive way to share feedback that fits seamlessly into their workflow. This will provide us with actionable product signals, helping us identify areas for improvement and address shortcomings more effectively.

Phase 1: Binary Feedback Foundation: establish baseline sentiment tracking without workflow disruption

Goal: add on to our existing schema for each chat by adding two new fields

• Simple thumbs up/down on each Duo response (see designs provided)
• For each chat conversation (adding on to existing telemetry we already send for chats)
  • feedback_type: thumbs_up, thumbs_down
  • feedback timestamp

Proposed Design

• Create an AI action bar at the bottom of the most recent response.
• The thumbs up/down icons should use the same visual styling as other action buttons, like copy.
• When a user clicks thumbs up, the button should highlight in a success color (green) and remain visually active (similar to copy).
• When thumbs down is selected, the button should highlight in a warning color (orange/red).
• We should move the copy action to this action bar.

Out of scope for this issue:

Sentiment Correlation Logic (separate issue)

How will this data be used?

• We'll create a sentiment score based on the following factors (not inclusive list, but a baseline for calculation).
  • Thumbs up or down
  • Time to feedback
  • First action of chat (already captured)
  • Last action of chat (already captured)
  • Chat response time (already captured)
  • Tool calls made (already captured)