Data retention message needs better visual integration in chat history

Summary

Design and create messaging that communicates to the user chat deletion information.

Current state

The data retention message appears as a prominent gray box that breaks the visual flow of the chat history In Chat History, it sits awkwardly between the header and the first chat entries

Screenshot 2025-10-29 at 1.25.47 PM.png

Goals

  • Communicate to the user when they can expect chat deletion
  • For self-managed, assure that the correct messaging is displayed based on setting

Target users

  • Self-managed users - Should see message based on settings
  • .com users - Should see the standard message for chat deletion

Proposed solution

.com users

Screenshot 2025-10-29 at 1.35.54 PM.png

Self-managed users

  • The message for the self-managed users should appear based on settings that are configured by Admin users.

Screenshot 2025-10-29 at 1.41.22 PM.png

  • The message should follow this structure

Chats expire <n> days from when they are <created / last updated>

For example:

Chats expire 60 days from when they are last updated

Screenshot 2025-10-29 at 1.49.41 PM.png

Edited by Michael Moyers