Company images not appearing as expected on Trial Registration Page

Summary

On the main Trial Registration page the logos for the below companies are not rendering in the right panel of the screen. The response is 403 forbidden so on the surface it looks like the system is requiring auth to access those images.

  • T-mobile
  • Goldman Sachs
  • NVIDIA
  • UBS

Steps to reproduce

  1. Go to /-/trial_registrations/new to see incorrectly rendered images.
  2. Refresh page to see flash message

What is the current bug behavior?

Social Proof Issue

CleanShot 2025-06-19 at 13.43.37@2x.png

Flash MessageCleanShot 2025-06-19 at 13.51.35@2x.png

What is the expected correct behavior?

CleanShot 2025-06-19 at 13.45.24@2x.png

Relevant logs and/or screenshots

Output of checks

Results of GitLab environment info

Expand for output related to GitLab environment info
   (For installations with omnibus-gitlab package run and paste the output of: \\\\\\\`sudo gitlab-rake gitlab:env:info\\\\\\\`)  (For installations from source run and paste the output of: \\\\\\\`sudo -u git -H bundle exec rake gitlab:env:info RAILS_ENV=production\\\\\\\`)    

Results of GitLab application Check

Expand for output related to the GitLab application check
  (For installations with omnibus-gitlab package run and paste the output of: \\\`sudo gitlab-rake gitlab:check SANITIZE=true\\\`)  (For installations from source run and paste the output of: \\\`sudo -u git -H bundle exec rake gitlab:check RAILS_ENV=production SANITIZE=true\\\`)  (we will only investigate if the tests are passing)   

Possible fixes

Patch release information for backports

If the bug fix needs to be backported in a patch release to a version under the maintenance policy, please follow the steps on the patch release runbook for GitLab engineers.

Refer to the internal "Release Information" dashboard for information about the next patch release, including the targeted versions, expected release date, and current status.

High-severity bug remediation

To remediate high-severity issues requiring an internal release for single-tenant SaaS instances, refer to the internal release process for engineers.

Edited by Jesse Young