Update Jira Service Management section

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Problem to solve

Currently the docs is inconsistent, there are more screenshots on the actual step here: !169193 (comment 2485860573)

Note: the steps are mainly on Atlassian's side, unsure if we should update it on our end.

Further details

Proposal

Update the docs either on GitLab or Atlassian's side.

Who can address the issue

Clarify with community contributor on the actual steps vs docs.

Other links/references

Edited by 🤖 GitLab Bot 🤖