Project Export fails with Exhausted number of retries to export: ci_pipelines and Exhausted number of retries to export: merge_requests

Summary

This happens on a selfhosted Gitlab FOSS v17.8.0.
I am experiencing an issue when trying to export a project.
I have maintainer permissions on the project.
From the projects Settings -> General -> Advanced I click on the Project Export button.
After some time I receive an e-mail titled Project export error and the body reads:

Project <MY_PROJECT> couldn't be exported.

The errors we encountered were:

Exhausted number of retries to export: ci_pipelines
Exhausted number of retries to export: merge_requests

This happens all the time when I try to export now. But it used to work fine in the past. The last time I successfully exported is appr. 1-2 years ago.

I have Run housekeeping already but that did not change anything.

as a side note, there are other projects hosted on the same instance that have no problems with exporting.

Steps to reproduce

From the projects Settings -> General -> Advanced click on the Project Export button.

Example Project

What is the current bug behavior?

The export of the project is not possible and I am informed that it failed with the following errors:

Exhausted number of retries to export: ci_pipelines
Exhausted number of retries to export: merge_requests

What is the expected correct behavior?

The project is exported.
A tar archive is generated and a downloadlink made available via e-mail and/or the projects Settings -> General -> Advanced page.

Relevant logs and/or screenshots

I will gladly supply logs, but I don't know how to obtain them or what exactly is required.

Output of checks

Results of GitLab environment info

Components
GitLab version v17.8.0
GitLab Shell 14.39.0
GitLab Workhorse v17.8.0
GitLab API v4
GitLab KAS Unknown 
Ruby 3.2.5p208
Rails 7.0.8.7
PostgreSQL (main) 14.15
PostgreSQL (ci) 14.15
Redis 7.0.15

Expand for output related to GitLab environment info

(For installations with omnibus-gitlab package run and paste the output of:
`sudo gitlab-rake gitlab:env:info`)

```
System information
System:         Debian 11
Current User:   git
Using RVM:      no
Ruby Version:   3.2.5
Gem Version:    3.5.23
Bundler Version:2.5.11
Rake Version:   13.0.6
Redis Version:  7.0.15
Sidekiq Version:7.2.4
Go Version:     unknown
 
GitLab information
Version:        17.8.0
Revision:       22e6141a3e4
Directory:      /opt/gitlab/embedded/service/gitlab-rails
DB Adapter:     PostgreSQL
DB Version:     14.15
URL:            https://ms-gitlab.ia-dev.softing.com
HTTP Clone URL: https://ms-gitlab.ia-dev.softing.com/some-group/some-project.git
SSH Clone URL:  git@ms-gitlab.ia-dev.softing.com:some-group/some-project.git
Using LDAP:     yes
Using Omniauth: no
 
GitLab Shell
Version:        14.39.0
Repository storages:
- default:      unix:/var/opt/gitlab/gitaly/gitaly.socket
GitLab Shell path:              /opt/gitlab/embedded/service/gitlab-shell
 
Gitaly
- default Address:      unix:/var/opt/gitlab/gitaly/gitaly.socket
- default Version:      17.8.0
- default Git Version:  2.47.0
```

Results of GitLab application Check

Expand for output related to the GitLab application check

(For installations with omnibus-gitlab package run and paste the output of:
sudo gitlab-rake gitlab:check SANITIZE=true)

Checking GitLab subtasks ...
Checking GitLab Shell ...
GitLab Shell: ... GitLab Shell version >= 14.39.0 ? ... OK (14.39.0)
Running /opt/gitlab/embedded/service/gitlab-shell/bin/gitlab-shell-check
Internal API available: OK
Redis available via internal API: OK
gitlab-shell self-check successful
Checking GitLab Shell ... Finished
Checking Gitaly ...
Gitaly: ... default ... OK
Checking Gitaly ... Finished
Checking Sidekiq ...
Sidekiq: ... Running? ... yes
Number of Sidekiq processes (cluster/worker) ... 1/1
Checking Sidekiq ... Finished
Checking Incoming Email ...
Incoming Email: ... Reply by email is disabled in config/gitlab.yml
Checking Incoming Email ... Finished
Checking LDAP ...
LDAP: ... Server: ldapmain
LDAP authentication... Success
LDAP users with access to your GitLab server (only showing the first 100 results)
User output sanitized. Found 100 users of 100 limit.
Checking LDAP ... Finished
Checking GitLab App ...
Database config exists? ... yes
Tables are truncated? ... skipped
All migrations up? ... yes
Database contains orphaned GroupMembers? ... no
GitLab config exists? ... yes
GitLab config up to date? ... yes
Cable config exists? ... yes
Resque config exists? ... yes
Log directory writable? ... yes
Tmp directory writable? ... yes
Uploads directory exists? ... yes
Uploads directory has correct permissions? ... yes
Uploads directory tmp has correct permissions? ... yes
Systemd unit files or init script exist? ... skipped (omnibus-gitlab has neither init script nor systemd units)
Systemd unit files or init script up-to-date? ... skipped (omnibus-gitlab has neither init script nor systemd units)
Projects have namespace: ...
28/2 ... yes
64/3 ... yes
28/4 ... yes
12/8 ... yes
12/9 ... yes
64/10 ... yes
2/12 ... yes
61/14 ... yes
63/15 ... yes
62/18 ... yes
28/19 ... yes
21/20 ... yes
12/21 ... yes
5/22 ... yes
62/23 ... yes
64/24 ... yes
62/25 ... yes
62/26 ... yes
62/27 ... yes
62/28 ... yes
21/29 ... yes
62/30 ... yes
62/32 ... yes
28/33 ... yes
5/36 ... yes
37/37 ... yes
28/42 ... yes
61/43 ... yes
28/44 ... yes
28/45 ... yes
28/46 ... yes
32/49 ... yes
32/50 ... yes
32/52 ... yes
5/54 ... yes
32/55 ... yes
32/56 ... yes
37/57 ... yes
7/58 ... yes
38/60 ... yes
28/61 ... yes
28/62 ... yes
28/63 ... yes
28/64 ... yes
28/67 ... yes
28/68 ... yes
5/69 ... yes
63/70 ... yes
61/71 ... yes
28/72 ... yes
32/73 ... yes
63/74 ... yes
48/75 ... yes
65/76 ... yes
44/77 ... yes
50/78 ... yes
28/79 ... yes
63/80 ... yes
63/81 ... yes
63/82 ... yes
64/83 ... yes
64/84 ... yes
69/85 ... yes
63/86 ... yes
63/87 ... yes
63/88 ... yes
63/89 ... yes
63/90 ... yes
63/91 ... yes
80/92 ... yes
80/93 ... yes
80/94 ... yes
63/95 ... yes
28/96 ... yes
39/97 ... yes
63/98 ... yes
80/100 ... yes
80/101 ... yes
80/102 ... yes
80/103 ... yes
63/104 ... yes
63/107 ... yes
63/109 ... yes
80/110 ... yes
80/111 ... yes
63/112 ... yes
80/113 ... yes
63/114 ... yes
80/115 ... yes
80/116 ... yes
32/117 ... yes
80/119 ... yes
80/120 ... yes
80/121 ... yes
80/122 ... yes
63/123 ... yes
152/124 ... yes
5/125 ... yes
46/126 ... yes
37/127 ... yes
32/128 ... yes
156/129 ... yes
156/130 ... yes
64/131 ... yes
80/132 ... yes
152/133 ... yes
63/134 ... yes
63/135 ... yes
26/136 ... yes
26/137 ... yes
5/139 ... yes
63/140 ... yes
32/141 ... yes
5/142 ... yes
28/143 ... yes
5/144 ... yes
178/145 ... yes
32/147 ... yes
32/148 ... yes
32/149 ... yes
178/150 ... yes
178/152 ... yes
32/153 ... yes
155/155 ... yes
155/156 ... yes
155/157 ... yes
68/159 ... yes
179/161 ... yes
32/162 ... yes
63/163 ... yes
179/164 ... yes
80/165 ... yes
63/166 ... yes
28/167 ... yes
28/168 ... yes
7/169 ... yes
53/170 ... yes
80/171 ... yes
80/172 ... yes
365/173 ... yes
28/175 ... yes
5/176 ... yes
330/177 ... yes
63/179 ... yes
53/180 ... yes
32/181 ... yes
32/182 ... yes
178/183 ... yes
26/184 ... yes
28/185 ... yes
409/186 ... yes
63/187 ... yes
178/188 ... yes
28/189 ... yes
28/190 ... yes
428/191 ... yes
32/192 ... yes
435/193 ... yes
393/194 ... yes
28/195 ... yes
369/196 ... yes
461/197 ... yes
64/198 ... yes
61/199 ... yes
37/201 ... yes
28/202 ... yes
28/203 ... yes
63/204 ... yes
80/205 ... yes
80/206 ... yes
5/207 ... yes
5/208 ... yes
512/209 ... yes
512/210 ... yes
512/211 ... yes
512/212 ... yes
28/213 ... yes
63/214 ... yes
32/215 ... yes
461/217 ... yes
28/218 ... yes
28/219 ... yes
544/220 ... yes
5/221 ... yes
28/222 ... yes
36/223 ... yes
36/224 ... yes
36/225 ... yes
36/226 ... yes
179/227 ... yes

Redis version >= 6.2.14? ... yes
Ruby version >= 3.0.6 ? ... yes (3.2.5)
Git user has default SSH configuration? ... yes
Active users: ... 114
Is authorized keys file accessible? ... yes
GitLab configured to store new projects in hashed storage? ... yes
All projects are in hashed storage? ... yes
Checking GitLab App ... Finished
Checking GitLab subtasks ... Finished


(we will only investigate if the tests are passing)

Possible fixes