Provide Subscription Name on Subscription Page
Release notes
Currently on the subscription page for a Self-Managed instance we show just the License ID, when it was synced, plan level, email tied to the account, company name as well as a few more bits of subscription information. This information is useful for helping the customer see the details and state of their subscription.
Problem to solve
Currently the information provided does not help the customer verify WHICH subscription is tied to their self-managed instance. The email does tie to a customer portal account and to a subscription, but this is not a unique value. The ID provided is for a license ID, which the customer currently cannot use in any way to verify. They would need to open a ticket for us to verify with the ID that it is the right subscription.
Proposal
Add Subscription Name: A-S000xxxxx in the Subscription details box on /admin/subscription page, below the ID: XXX line.
Previous considerations
Provide additional information either on the customer portal or the subscription page of the self-managed instance that the user can use to verify and confirm the right subscription is on the instance.
This could be done in a few ways:
- Provide the subscription name on the "Subscription" page of the Self-Managed instance.
- Provide the License ID on the customer portal somewhere on the subscription information.
These allow for the user of the self-managed instance to verify the right subscription is tied to their instance without the need to open a ticket with us to verify.
Intended users
- Dakota (Application Development Director)
- I did not see a persona that fit, but anyone who manages the subscription for GitLab.
Feature Usage Metrics
I'm unsure how we would track this, perhaps via support tickets? As the customer currently has to open a ticket to verify this.
Does this feature require an audit event?
No, this is just a display matter of information already available to the user with access. We are just making information more accessible
Final Note: Was unsure if I should open this request here or in customer portal repo. Can move if needed.
Support Priority Score: (1, 0, 0, 2, 0, 0, 0, 2, 3, 0, 0) => 8