GitHub, Bitbucket Server, and Gitea importers offline on GitLab.com
Hi,
we’re in the process of consolidating several self-hosted repositories and some groups from private repos on gitlab.com into one self-hosted instance. Now, we have managed to direct-transfer all groups and projects from self-hosted repos but trying to do the same (prerequisites have been met) does not work on gitlab.com, gives 404.
I see on Gitlab status page that “Migration by direct transfer and importing with GitHub, Bitbucket Server, and Gitea importer is offline”, since June 6. So it is probably (definitely) the cause. However, no updates have been made on this Service Disruption since June 7 (three weeks ago). I also cannot find any related issue here that would explain this and where I could gauge when the service will be fixed. The forum is no help, the issue has been reported by users, but there is no official information on resolution and community cannot really help here.
So, what is going on? Is this service going to be fixed/released and what is the expected timeline? I mean, I can always push the local repo into new server, but we want to preserve objects, issues and the whole story, and we do not want it all to be linked to the administrator. If direct transfer will not be fixed any time soon, what are the options of making a 1-1 copy of the private repo while maintaining proper links with users?
I apologize for opening the issue for an already existing situation, but it is a bit worrying that no update has been made for so long.
Update from 31st July, 2024
Hi All, I'm the PM for the group owning the import functionality. Thank you for raising this issue and commenting. I'm adding a reply directly to issue description for better visibility.
We sincerely apologize for the inconvenience disablement of importers on GitLab.com is causing. We are aware of the problem and are working to restore the import functionality. We do not have an estimated resolution date at this time.
I would like to invite those needing to use the import functionality to reach out to your Support counterpart or otherwise contact me, so I can better understand your situation. My email address is mfrankiewicz@gitlab.com.
Update from 25th November, 2024
On Nov 22nd, migration by Direct transfer was re-enabled with improved functionality on GitLab.com. See details at docs.gitlab.com/ee/user/project/import/index.html#user-contribution-and-membership-mapping.
Import with GitHub, Bitbucket Server, and Gitea remains offline and we continue efforts to restore functionality.
See update on GitLab status page.
I would like to invite those needing to use the import functionality from 3rd party providers to reach out to your Support counterpart or otherwise contact me, so I can better understand your situation. My email address is mfrankiewicz@gitlab.com.
Update from 18th December, 2024
On Dec 18th, Import with GitHub, Bitbucket Server, and Gitea was re-enabled with improved functionality on GitLab.com. See details at docs.gitlab.com/ee/user/project/import/index.html#user-contribution-and-membership-mapping.