Docs improvement: clarify disable 2FA documentation
Problem to solve
Requests to disable 2FA to Support might be preventable or reduced by further clarification in the docs.
Further details
See the analysis of support tickets and sheet in https://gitlab.com/gitlab-org/technical-writing/-/issues/1025#note_1953689060
Proposal
-
Review the 2FA support tickets referenced in https://gitlab.com/gitlab-org/technical-writing/-/issues/1025#note_1953689060, including the support bot responses. -
Review the docs sections referenced by the bot, specifically https://docs.gitlab.com/ee/user/profile/account/two_factor_authentication.html#have-two-factor-authentication-disabled-on-your-account and the related blog https://about.gitlab.com/blog/2020/08/04/gitlab-support-no-longer-processing-mfa-resets-for-free-users/. -
Consult Support Counterpart for groupauthentication for recommendations. -
Consider other options, such as raising profile on key landing pages such as https://docs.gitlab.com/ee/topics/set_up_organization.html and https://docs.gitlab.com/. -
Open MR(s) to update docs.
Who can address the issue
- Authorization group Technical Writer, @jglassman1
- Support Counterpart for groupauthentication
Other links/references
Edited by Alvin Gounder