Change email from display name to external participant email address
From #4652 (comment 1915155989)
Finally, one thing that would make a big difference for us Gitlab users (not the external participants) is if the issue creation emails could include the email address (and better still, the 'From name' of that email) in the creation. All we get is:
If we click on the issue, of course we can see more details. But it'd be nice if a) instead of 'Gitlab Support Bot' it used the name we gave the service desk in the project settings; and b) it showed as much identitfying information as possible about the person who sent the email.
Proposal
It'd be nice to see the email address as the From
display name. We cannot change the From
email address because some email servers might reject email delivery because it looks like email spoofing, but we should be able to change the display name to the address.
Maybe something like this:
-
user@example.com (external participant)
for GitLab user notification emails -
user@example.com
for Service Desk emails
The issue is also valid for external participants because if external participant 1 replies, external participant 2 gets an email with GitLab Support Bot (@support-bot)
, so they also don't know that the message is from external participant 1.