Missing Service Pings for version <= 12.0 starting 16th of February
Problem
Starting from the 15th of February we are receiving less Service Pings than normal in Snowflake. Investigation in https://gitlab.com/gitlab-data/analytics/-/issues/19854#note_1792137458 has shown two things:
- likely duplicates responsible for the drop on weekdays, since the drop is not present in version app
- Drop on weekends is actually missing data from versions <= 12.0
Detection
Impact
- Missing Service pings for Version < 12.0 starting from the weekend of the 16th of February
Additional information
Checklist
-
Assigned severity tags based on this guidance -
Assigned to PM and EM of groupanalytics instrumentation -
Posted link to incident in g_analyze_analytics_instrumentation
and tagged both PM and EM of the group
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