Educational info in the UI - Actionable Insight 2 from UXS - Security Policies FY24-Q4 - Security Policies Onboarding

Insight

Not enough explanation or assistance when completing the policy form.

Supporting evidence

• UX Scorecard: Heuristic Evaluation
• UX Scorecard Journey Map FigJam

Action

Add the ability to educate users as to what each option allows them to do. Doc links, or maybe a Help drawer that walks the user through set up, displaying a subset of the help documentation. Just enough to help them complete the form. Would also be good to add a direct link/button to help docs for more details if you're not going to add the drawer idea. I think this would be helpful for any user level.

Example:

Resources

• 🔍 UX Scorecard Research issue
• 👣 UX Scorecard Recommendations issue

Tasks

• Assign this issue to the appropriate Product Manager, Product Designer, or UX Researcher.
• Add the appropriate Group (such as ~"group::source code") label to the issue. This helps identify and track actionable insights at the group level.
• Link this issue back to the original research issue in the GitLab UX Research project and the Dovetail project.
• Adjust confidentiality of this issue if applicable