Issue Boards only showing the 10 first Issues by step, does not load other issues

✅ Resolution

You can quickly fix this by enabling the feature flag :apollo_boards; we've already defaulted this FF to on in the upcoming %16.8 release.

Summary

• We are using GitLab on-premise for 5 years
• We are using the version v16.7.0-ee
• We use "Issue boards" as Kanban or Scrum issues development management
• From "Issue boards", we have created several steps, using "Create list"
• This worked for several years like a charm until some days/weeks
• In a step we have 13 issues. The total number of is well written on the top of the step but only 10 issues are loaded
• When we scroll on the Issues list we only see 10 issues and on the buttom we see the message "Showing 10 of 13 issues"

Steps to reproduce

1. Open a project in GitLab
2. Open the issue boards
3. Create more than 10 issues in a step
4. Scroll down Result: Only 10 issues are displayed, we don't see the other issues of the step

Example Project

• Not relevant as we have gitLab onPremise, version v16.7.0-ee

What is the current bug behavior?

• No further issues are loaded, we only see the first 10 issues of the step

What is the expected correct behavior?

• Next issues are retrieved to see the 10 first issues and the 10 next issues

Relevant logs and/or screenshots

Output of checks

Results of GitLab environment info

• Happens on GitLab version v16.7.0-ee

Expand for output related to GitLab environment info

System information
System:         Debian 11
Proxy:          no
Current User:   git
Using RVM:      no
Ruby Version:   3.1.4p223
Gem Version:    3.4.22
Bundler Version:2.4.22
Rake Version:   13.0.6
Redis Version:  7.0.14
Sidekiq Version:6.5.12
Go Version:     unknown

GitLab information
Version:        16.7.0-ee
Revision:       9e7d34f7ff1
Directory:      /opt/gitlab/embedded/service/gitlab-rails
DB Adapter:     PostgreSQL
DB Version:     13.12
URL:            https://git.proactive.swiss
HTTP Clone URL: https://git.proactive.swiss/some-group/some-project.git
SSH Clone URL:  git@git.proactive.swiss:some-group/some-project.git
Elasticsearch:  no
Geo:            no
Using LDAP:     no
Using Omniauth: yes
Omniauth Providers:

GitLab Shell
Version:        14.32.0
Repository storages:
- default:      unix:/var/opt/gitlab/gitaly/gitaly.socket
GitLab Shell path:              /opt/gitlab/embedded/service/gitlab-shell

Gitaly
- default Address:      unix:/var/opt/gitlab/gitaly/gitaly.socket
- default Version:      16.7.0
- default Git Version:  2.42.0

Results of GitLab application Check

Expand for output related to the GitLab application check

Checking GitLab subtasks ...
Checking GitLab Shell ...
GitLab Shell: ... GitLab Shell version >= 14.32.0 ? ... OK (14.32.0)
Running /opt/gitlab/embedded/service/gitlab-shell/bin/check
Internal API available: OK
Redis available via internal API: OK
gitlab-shell self-check successful
Checking GitLab Shell ... Finished
Checking Gitaly ...
Gitaly: ... default ... OK
Checking Gitaly ... Finished
Checking Sidekiq ...
Sidekiq: ... Running? ... yes
Number of Sidekiq processes (cluster/worker) ... 1/1
Checking Sidekiq ... Finished
Checking Incoming Email ...
Incoming Email: ... Reply by email is disabled in config/gitlab.yml
Checking Incoming Email ... Finished
Checking LDAP ...
LDAP: ... LDAP is disabled in config/gitlab.yml
Checking LDAP ... Finished
Checking GitLab App ...
Database config exists? ... yes
Tables are truncated? ... skipped
All migrations up? ... yes
Database contains orphaned GroupMembers? ... no
GitLab config exists? ... yes
GitLab config up to date? ... yes
Cable config exists? ... yes
Resque config exists? ... yes
Log directory writable? ... yes
Tmp directory writable? ... yes
Uploads directory exists? ... yes
Uploads directory has correct permissions? ... yes
Uploads directory tmp has correct permissions? ... yes
Systemd unit files or init script exist? ... skipped (omnibus-gitlab has neither init script nor systemd units)
Systemd unit files or init script up-to-date? ... skipped (omnibus-gitlab has neither init script nor systemd units)
Projects have namespace: ...
16/1 ... yes
16/2 ... yes
2/3 ... yes
2/4 ... yes
64/5 ... yes
1/6 ... yes
2/7 ... yes
2/8 ... yes
16/9 ... yes
2/10 ... yes
2/11 ... yes
12/12 ... yes
16/13 ... yes
22/14 ... yes
2/15 ... yes
2/17 ... yes
2/18 ... yes
2/19 ... yes
2/20 ... yes
24/21 ... yes
2/22 ... yes
2/26 ... yes
2/28 ... yes
2/29 ... yes
2/31 ... yes
2/33 ... yes
16/34 ... yes
2/36 ... yes
2/37 ... yes
2/38 ... yes
17/40 ... yes
33/41 ... yes
2/42 ... yes
2/43 ... yes
2/44 ... yes
2/45 ... yes
2/46 ... yes
2/47 ... yes
2/48 ... yes
2/49 ... yes
2/50 ... yes
2/54 ... yes
2/55 ... yes
2/56 ... yes
34/59 ... yes
36/60 ... yes
37/63 ... yes
38/64 ... yes
40/65 ... yes
64/66 ... yes
2/67 ... yes
39/68 ... yes
2/69 ... yes
2/70 ... yes
55/71 ... yes
22/72 ... yes
44/73 ... yes
55/74 ... yes
55/75 ... yes
55/76 ... yes
2/77 ... yes
2/78 ... yes
2/79 ... yes
55/80 ... yes
55/81 ... yes
55/82 ... yes
2/83 ... yes
2/84 ... yes
2/85 ... yes
2/86 ... yes
2/87 ... yes
2/88 ... yes
2/89 ... yes
2/90 ... yes
43/93 ... yes
55/94 ... yes
49/95 ... yes
33/96 ... yes
51/97 ... yes
52/98 ... yes
53/99 ... yes
2/100 ... yes
58/101 ... yes
2/102 ... yes
61/104 ... yes
64/105 ... yes
2/106 ... yes
64/107 ... yes
64/108 ... yes
66/109 ... yes
66/110 ... yes
66/111 ... yes
48/112 ... yes
66/113 ... yes
2/114 ... yes
67/118 ... yes
2/121 ... yes
22/122 ... yes
70/123 ... yes
67/124 ... yes
72/125 ... yes
70/126 ... yes
24/127 ... yes
73/128 ... yes
67/129 ... yes
67/130 ... yes
74/131 ... yes
16/132 ... yes
2/133 ... yes
16/134 ... yes
2/135 ... yes
2/136 ... yes
64/137 ... yes
28/138 ... yes
2/139 ... yes
209/140 ... yes
207/141 ... yes
48/142 ... yes
213/144 ... yes
215/145 ... yes
215/146 ... yes
213/147 ... yes
219/148 ... yes
221/149 ... yes
213/150 ... yes
213/151 ... yes
226/152 ... yes
373/153 ... yes
66/154 ... yes
2/155 ... yes
234/156 ... yes
234/157 ... yes
234/158 ... yes
234/159 ... yes
234/160 ... yes
234/161 ... yes
213/162 ... yes
234/163 ... yes
234/164 ... yes
247/166 ... yes
73/168 ... yes
73/169 ... yes
253/170 ... yes
234/171 ... yes
2/172 ... yes
234/173 ... yes
234/174 ... yes
260/175 ... yes
234/177 ... yes
373/178 ... yes
269/179 ... yes
271/180 ... yes
16/181 ... yes
274/182 ... yes
274/183 ... yes
277/184 ... yes
234/185 ... yes
234/186 ... yes
213/187 ... yes
36/188 ... yes
234/189 ... yes
234/190 ... yes
274/191 ... yes
64/192 ... yes
234/195 ... yes
213/196 ... yes
294/197 ... yes
234/198 ... yes
234/199 ... yes
213/200 ... yes
213/201 ... yes
300/202 ... yes
302/203 ... yes
304/204 ... yes
306/205 ... yes
306/206 ... yes
39/207 ... yes
252/209 ... yes
234/211 ... yes
314/212 ... yes
213/213 ... yes
314/214 ... yes
252/215 ... yes
315/216 ... yes
2/217 ... yes
315/218 ... yes
328/233 ... yes
328/234 ... yes
328/235 ... yes
328/236 ... yes
328/237 ... yes
328/238 ... yes
328/239 ... yes
328/240 ... yes
328/241 ... yes
328/242 ... yes
328/243 ... yes
328/244 ... yes
328/245 ... yes
328/246 ... yes
328/247 ... yes
328/248 ... yes
328/249 ... yes
328/250 ... yes
306/251 ... yes
2/252 ... yes
234/253 ... yes
364/255 ... yes
62/256 ... yes
252/257 ... yes
252/258 ... yes
67/260 ... yes
234/261 ... yes
377/262 ... yes
377/263 ... yes
379/264 ... yes
379/265 ... yes
252/266 ... yes
377/267 ... yes
Redis version >= 6.0.0? ... yes
Ruby version >= 3.0.6 ? ... yes (3.1.4)
Git user has default SSH configuration? ... yes
Active users: ... 36
Is authorized keys file accessible? ... yes
GitLab configured to store new projects in hashed storage? ... yes
All projects are in hashed storage? ... yes
Elasticsearch version 7.x-8.x or OpenSearch version 1.x ... skipped (Advanced Search is disabled)
All migrations must be finished before doing a major upgrade ... skipped (Advanced Search is disabled)
Checking GitLab App ... Finished
Checking GitLab subtasks ... Finished

Possible fixes