Improve the feedback mechanism in the Duo chat
Problem to solve
We added a new feedback form for the chat in #418794 (closed)
The feedback we're receiving is not as actionable as we would like. Based on the feedback we're receiving, we think users assume we can see the question and answer the have in the chat, but we cannot due to legal/privacy reasons.
We would also like the answers to be more actionable so we can further improve the chat. What we would like to know:
- What was the user asking?
- What answer did they receive?
- What answer would they like to receive?
Proposal
Now | Proposal |
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Shared default component
There is a shared default component that has default copy. The chat overrides the defaults with more specific questions. The overrides illustrated:
Edited by Katie Macoy