Skip to content

Custom email reply address

Contributes to Configurable e-mail address for service desk (#329990 - closed)

Ingest replies from custom email

  1. Change the Reply-To email address to the custom email (with issue identification hash) !130336 (merged)
  2. Change the service desk email ingestion that it also handles replies (like incoming email). Works natively because we already scan for reply keys in Delivered-To and References header.
    1. Add test coverage for custom email reply address ingestion. With References header and with Delivered-To header.
    2. M365 needs direct reply address ingestion from To header. Ingest Service Desk custom email address replies (!136443 - merged) added this.
Edited by Marc Saleiko