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Allow HTML Service Desk templates or equivalent

As a Support Ops manager or brand designer I want to ensure all emails from Service Desk are properly branded. Right now customers can only use markdown to add custom templates.

  1. We could also offer the option to add a thank_you.html or new_note.html file.
  2. If we want to be more restrictive we should somehow allow to inject custom CSS to Service Desk emails (while keeping email styling restrictions in mind)

Capabilities of the .html file

We could allow basic HTML structures (headlines, paragraphs, div, span etc.) plus style and class attributes, but disallow Javascript attributes like onclick etc. <style> should be allowed but <script> forbidden.