Replies to internal notes are marked as not being confidential
Summary
In a Service Desk situation, it is sometimes desirable to discuss some matter privately within the support team and internal participants to an issue, without creating a separate issue, which is cumbersome because it breaks the flow and timeline of the support issue. Having a means of making public and private comments is extremely useful in those cases. Unfortunately the user interface does not indicate that a reply to a private comment (i.e., internal note) is private as well.
Steps to reproduce
Post an internal note within a support issue and create a reply for the created internal note.
What is the current bug behavior?
Although the reply is only visible to users with the role of Reporter or higher, it is indicated in the user interface that users without the Role of Reporter or higher are notified as well.
What is the expected correct behavior?
The reply is only visible to users with the role of Reporter or higher and it is indicated in the user interface that this is the case.