DORA Time to Restore Service & Change Failure Rate - external incidents integration

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Problem to solve

DORA Time to Restore Service and Change failure rate both rely on incidents to calculate the metrics. Currently we only support GitLab Incidents feature.

Customers are asking also to add PagerDuty, ServiceNow and Jira.

Proposal

TBD

Open questions

Can we create a common API structure similar to https://openmetrics.io/?