Sort service desk issue by email

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Problem to solve

It's difficult to know if a user/customer has submitted more than one service desk ticket.

user story
who as a Support team member,
what I want to know if a user has submitted more than one service desk ticket
why I want to be able to identify if the users submitted more than one service desk ticket quickly.

Intended users

  • Support team member

Proposal

  • If would be nice to have a way to sort on the email the user/customer used to submit the issue.

What is the type of buyer?

Edited by 🤖 GitLab Bot 🤖