Help resources are not readily accessible
Insight
- When users struggled finding content, they were unsure how to conduct a better search
- It was not clear to users that the advanced search link took them to the GitLab Docs Site
Supporting evidence
- Research Report - Slide 23
- Users did not know they could access the GitLab Docs Site for help
Action
- Update the label of the “Advanced search” link to communicate that it is a help resource
- Search syntax could be given inline on the page (no clicks/hovers required). we could even offer clickable filter pills to aid users
- Determine ways to better surface help content to users
Resources
Tasks
-
Assign this issue to the appropriate Product Manager, Product Designer, or UX Researcher. -
Add the appropriate Group
(such as~"group::source code"
) label to the issue. This helps identify and track actionable insights at the group level. -
Link this issue back to the original research issue in the GitLab UX Research project and the Dovetail project. -
Adjust confidentiality of this issue if applicable
Edited by Will Leidheiser