Help resources are not readily accessible

Insight

• When users struggled finding content, they were unsure how to conduct a better search
• It was not clear to users that the advanced search link took them to the GitLab Docs Site

Supporting evidence

• Research Report - Slide 23
• Users did not know they could access the GitLab Docs Site for help

Action

• Update the label of the “Advanced search” link to communicate that it is a help resource
• Search syntax could be given inline on the page (no clicks/hovers required). we could even offer clickable filter pills to aid users
• Determine ways to better surface help content to users

Resources

• 🕊 Dovetail project
• 🔍 Research issue
• 👣 Follow-up issue or epic

Tasks

• Assign this issue to the appropriate Product Manager, Product Designer, or UX Researcher.
• Add the appropriate Group (such as ~"group::source code") label to the issue. This helps identify and track actionable insights at the group level.
• Link this issue back to the original research issue in the GitLab UX Research project and the Dovetail project.
• Adjust confidentiality of this issue if applicable